How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this E-ZPass Virginia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at 1st menu.
Below are some clips we've found from E-ZPass Virginia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Good afternoon.
Thank you for calling e z Pass Virginia customer service.
This call may be monitored for training purposes.
Thank you for calling EZ Pass Virginia.
Our current call center hours are seven AM to seven PM, Monday through Friday.
However, longer than normal wait times may be encountered.
We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business.
Payments can also be made through this automated call system by choosing option two.
To open an EZ Pass account, press one.
To access your EZ Pass account, press two."
Excerpt from a call with E-ZPass Virginia
Wednesday, March 6, 2024 7:18 PM
They may ask you to enter information with the dial pad
"Good afternoon. Thank you for calling e z pass Virginia customer service.
This call may be monitored for training purposes.
Thank you for calling EZ Pass Virginia.
Our current call center hours are seven AM to seven PM, Monday through Friday.
However, longer than normal wait times may be encountered.
We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business.
Payments can also be made through this automated call system by choosing option two.
To open an EZ Pass account, press one.
To access your EZ Pass account, press two.
To receive information on a toll violation, please enter your account number followed by the pound sign."
Excerpt from a call with E-ZPass Virginia
Tuesday, March 12, 2024 4:43 PM
The first phone menu
"Good evening. Thank you for calling e z password customer service.
This call may be monitored for training purposes.
Thank you for calling EZ Pass Virginia.
Our current call center hours are seven AM to seven PM, Monday through Friday.
However, longer than normal wait times may be encountered.
We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business.
Payments can also be made through this automated call system by choosing option two.
Repeat this menu by pressing the star key.
To open an EZ Pass account, account, press one.
To access your EZ Pass account, press two."
Excerpt from a call with E-ZPass Virginia
Tuesday, March 26, 2024 1:01 AM
What are the hours and when should I call?
E-ZPass Virginia operates the call center for this 877-762-7824 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 121 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass Virginia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass Virginia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass Virginia is Thursday.The most busy day to call is Friday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 121 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call E-ZPass Virginia is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that E-ZPass Virginia staffs the call center well on Thursday.
Why call this E-ZPass Virginia number?
Below is a sample of recent calls to E-ZPass Virginia, and their purpose. Are any of these similar to the reason you are trying to call?
Account locked, adding money: "I'm just calling to see why my account is locked. I'm trying to get into it to add money to it, and it's just locked."
- From a call lasting 5m 30s , Mar 15, 2024 9:32 PM
Toll cost inquiry: "How much is gonna be the cost for using the HOV from Silver Spring to Virginia?"
- From a call lasting 6m 33s , Mar 13, 2024 9:58 PM
Making payment over phone: "I want to pay over the phone."
- From a call lasting 7m 17s , Jan 3, 2024 1:45 PM
More Ways to Contact E-ZPass Virginia Customer Service
There are of course other ways to contact E-ZPass Virginia customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and E-ZPass Virginia will reply our your email.
As a last, sometimes only, resort- E-ZPass Virginia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is E-ZPass Virginia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass Virginia agent. This phone number is E-ZPass Virginia's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-762-7824 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass Virginia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, E-ZPass Virginia has 1 phone number. It's not always clear what is the best way to talk to E-ZPass Virginia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass Virginia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass Virginia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.