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How Do I Recover a Hacked Ally Invest Account?

Jeff Whelpley is the editor / author responsible for this content.
Sep 21, 2022

Ally Invest's wide array of online banking and investment tools makes it a popular choice for people looking to save and invest. Unfortunately, they also sometimes make it a target for hackers. If you have an Ally Invest account and have reason to believe it was been hacked, you need to take immediate action to recover control of the account and try to recoup any losses you suffered.

Change Your Password Immediately

If you are still able to log into your account, you need to change your password right away so that the person who hacked your account can't access it anymore. If you can't log in, the hacker has already changed the account password, and you will need to contact Ally Invest for help recovering your account.

To change your Ally Invest password, follow these instructions:

  1. Log into your Ally Invest account.
  2. Click on Profile and Settings.
  3. Click on Username and Password.
  4. Select the reset password option.
  5. Enter a new password.
  6. Confirm it.

Change Your Email Address, Too

The hacker may know the email address you have associated with your account, which could help them gain access to it again, so you should change the email address you have on file.

Follow these instructions to change your account email:

  1. Log into your account.
  2. Click on Profile and Settings.
  3. Click on Contact Information.
  4. Enter a new email address.
  5. Confirm it.

Change Your Challenge Questions

As the hacker could have learned the answer to your challenge questions and use them to regain control of your account, you should also change your challenge questions. This is how:

  1. Log in.
  2. Click on Profile and Settings.
  3. Click on Challenge Questions.
  4. Select new challenge questions.
  5. Answer them.

File a Report with the Credit Agencies

File a report with one of the credit reporting agencies: Equifax, Experian, or TransUnion. It doesn't matter which one you contact, it will report the incident to the others for you.

File a Police Report

You may also want to file a police report as they may be able to recover some of your stolen funds.

Collect the Evidence

Make a record of the suspicious transactions and any other evidence you have of your account getting hacked. Provide your best estimate for the amount of money stolen.

Contacting Ally Invest

You also need to report the incident to Ally Invest, of course. Although there are several ways to reach an Ally Invest representative online, you should use the phone, so you can be easily connected to whoever else you need to talk to. Tell the representative your account was hacked and provide any evidence you have. Describe the steps you have taken to secure your account. Ask for any help Ally Invest can provide in recovering your stolen funds.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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