Can I return or exchange a product without its original packaging?

We apologize, but in order to process a return or exchange, we require the product to be returned with its original packaging. This is necessary to ensure the item's safety during transportation and to facilitate the return process smoothly. The original packaging ensures that all components and accessories are properly protected and accounted for. It also helps us verify the product's condition before processing a refund or exchange. Without the original packaging, we cannot guarantee the item's integrity or provide suitable assurance to subsequent customers. Please understand that this policy allows us to maintain the highest standards of quality and customer satisfaction.