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Free People Customer FAQ

Top Answers & How-to Guides

What is Free People's Phone Number?

The question we are asked most often is about how to talk to Free People customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to cancel my order after it has been placed?

Yes, it is possible to cancel your order with Free People after it has been placed, but the cancellation has to be done quickly. Free...
Ask any question you have about Free People customer service, get an answer now.
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Return Process

How Do I Return an Order to Freepeople?

The process of returning purchases can be exhausting, especially if you don't know how to go about it. GetHuman tries to help consumers...
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What is the process for exchanging an item?

To exchange an item with Free People, simply initiate the return process through their website or customer service team. Ensure the...
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Can I return an online purchase in-store?

Yes, you can return an online purchase in-store at Free People. We understand that sometimes items might not meet your expectations...
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How long does it take to process a return?

The processing time for returns at Freepeople typically takes around 10-14 business days. Once the returned items are received at their...
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Is it possible to cancel my order after it has been placed?

Yes, it is possible to cancel your order with Free People after it has been placed, but the cancellation has to be done quickly. Free...
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Damaged Items

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Free People, please contact us as soon as possible so we can assist you with returning...
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Return Policy

What is the return policy for Freepeople?

Our return policy at Freepeople is designed to ensure customer satisfaction with every purchase. If for any reason you are not completely...
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Can I return an item without the original packaging?

Yes, Freepeople allows returns without the original packaging, but there are some guidelines to follow. If you wish to return an item...
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Is there a time limit for returns?

Yes, there is a time limit for returns at Free People. Customers have 30 days from the date of purchase to return eligible items for...
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Do I need a receipt to return an item?

No, you do not need a receipt to return an item at Freepeople. While having a receipt helps speed up the return process, we understand...
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Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned to Freepeople. These include final sale items, beauty products, bodysuits, swimwear,...
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Do I need to pay for return shipping?

No, Freepeople offers free return shipping for eligible orders. If you are not completely satisfied with your purchase, you can return...
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Can I return a gift without the original receipt?

Yes, you can return a gift without the original receipt. Freepeople offers hassle-free returns for unworn and unwashed items within...
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Help me with my Free People customer service issue

Ask any question you have about Free People customer service. We will do our best to get you answers right away.
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