What Do I Do If I Never Received a Confirmation Email from Intercontinental Hotels?
InterContinental Hotels' origins date back to a brewery founded in 1777 which would interest any history buff, but its brands in the hospitality industry currently extend to about 100 countries. A company that's expanding would no doubt innovate its guests' experience. Booking by phone or online is part of the travel adventure but if you're missing your confirmation email, you do have options.
Check Your Spam Folder
If you've ever booked or placed an order before, you understand the possibility of your confirmation emails landing in your junk folder. Of course, the email could also be delayed. Wait about five minutes before checking your email again. Type the name of the hotel in your junk folder's search bar to make it easier to locate your confirmation. Additionally, you might want to confirm the transaction on your bank's side. If so, feel free to move to your next option.
Contact the Hotel Directly
If you booked online or with the hotel, calling the hotel directly is the best course of action if you're not able to find your confirmation but were still charged for it. You may be asked for your check in and out dates. Request that the hotel resend the confirmation email so that you can save it. The confirmation is something you want to keep in writing, at least until your stay is over.
Check Through Your Account
Although the company's help pages didn't reveal the steps necessary to manage your online account, it's safe to assume you could still verify important information in your account dashboard. Log in to your account using your email address or member number, then enter your password or account PIN. Navigate to your reservations page and select your preferred booking to look up its details. If you have any questions, don't hesitate to call InterContinental customer service agents here.
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