How are J.D. Power ratings calculated?

J.D. Power ratings are calculated through a meticulous and comprehensive process. To begin with, we collect data from a large sample of consumers who have recently purchased or used a specific product or service. This data includes their opinions, experiences, and satisfaction levels. Next, we analyze and interpret this information using advanced statistical methods and algorithms. Our experts then assign weightings to different factors based on their impact on overall customer satisfaction. These factors may include quality, reliability, performance, features, price, and customer service. Finally, we calculate scores, ratings, and rankings based on these factors. Our aim is to provide unbiased and reliable insights into the customer experience, empowering consumers to make informed decisions and businesses to improve their products and services.