We're sorry to hear about the issue you're experiencing. When an ATM doesn't dispense cash but the amount was deducted from your account, it usually means that there was a technical issue with the ATM. In such cases, the ATM operator should automatically reverse the transaction. This process can take a few days. If after a reasonable period of time the money does not reappear in your account, please contact Monese's customer service so they can investigate further. We appreciate your patience during this process.
Asked Mar 15, 2024 10:25 AM