What kind of technical support options are available?

Novell offers a range of comprehensive technical support options to cater to different needs. The primary support is provided through the Novell Customer Care program, which includes phone and online assistance for troubleshooting, issue resolution, and product guidance. For businesses requiring more advanced coverage, Novell offers priority access to their expert support engineers with the Technical Support Engineer (TSE) service. This offers personalized assistance for critical issues and ensures faster problem resolution. Additionally, Novell offers extended support plans for customers who require prolonged coverage beyond the regular support period. These plans offer access to patches, updates, and critical fixes. Novell also provides an extensive knowledgebase, support forums, and self-help documentation for users seeking immediate assistance or self-guided troubleshooting. Overall, Novell aims to provide flexible and reliable technical support options to meet diverse customer requirements.