What is your return policy?

Our return policy at Penboutique.com is designed to ensure customer satisfaction. We offer a 30-day return policy for all products purchased from our website. If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please note that personalized and engraved items are not eligible for return unless there was an error on our part. To initiate a return, simply contact our customer service team, and they will guide you through the process and provide you with a return authorization number. We strive to make the return process as simple and hassle-free as possible, ensuring a positive shopping experience for our valued customers.