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SitStay.com Customer FAQ

Top Answers & How-to Guides

How do I Contact SitStay.com Customer Service?

The question we are asked most often is about how to talk to SitStay.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. At SitStay.com, we understand the needs of retailers and businesses looking to stock...
Ask any question you have about SitStay.com customer service, get an answer now.
Contact SitStay.com customer service

Ordering

How do I place an order?

To place an order with SitStay.com, simply browse our website and add the desired items to your cart. Once you have selected all your...
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How do I change or cancel an order?

To change or cancel an order, please contact our customer service team as soon as possible. Be sure to have your order number ready...
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Newsletter

How do I sign up for your newsletter?

Signing up for our newsletter is quick and easy! Simply visit our website and locate the newsletter sign-up form. Enter your email...
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General Information

What is SitStay.com?

SitStay.com is an online retailer and resource hub dedicated to providing high-quality pet products, along with expert advice and educational...
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Payment

What payment methods are accepted?

We accept various convenient payment methods to accommodate our customers' preferences. At SitStay.com, you can make a purchase using...
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Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. We understand that sometimes returns are necessary, and we strive to...
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Tracking

Can I track my order?

Yes, you can easily track your order on SitStay.com. We understand the importance of knowing the whereabouts of your items, which is...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers outside of the United States. At SitStay.com, we understand the importance of reaching...
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What are the shipping options and costs?

At SitStay.com, we offer various shipping options to cater to your preferences. We provide standard ground shipping, which typically...
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Loyalty Program

What is your loyalty program?

Our loyalty program at SitStay.com is designed to reward our valued customers for their continued support and trust in our brand. By...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, SitStay.com offers various discounts and promotions to provide customers with additional savings. We strive to make pet supplies...
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Wholesale Pricing

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. At SitStay.com, we understand the needs of retailers and businesses looking to stock...
Read more

Help me with my SitStay.com customer service issue

Ask any question you have about SitStay.com customer service. We will do our best to get you answers right away.
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