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South African Airways Customer FAQ

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What is South African Airways's Phone Number?

The question we are asked most often is about how to talk to South African Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cancellation policy?

The cancellation policy of South African Airlines allows for cancellations and refunds, subject to certain conditions. If a passenger...
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Booking

How do I book a flight?

To book a flight with South African Airways, you can visit our website to search for and select your desired flight itinerary. Alternatively,...
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Check-in

How can I check-in for my flight?

You can check-in for your South African Airways flight online, at the airport ticket counter, or using the mobile app. Online check-in...
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Seat Upgrade

How can I upgrade my seat?

To upgrade your seat on South African Airways, you can contact the airline directly or visit the website to explore available upgrade...
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Baggage

What is the baggage allowance?

The baggage allowance on South African Airlines varies depending on the class of service and the destination. For domestic flights,...
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Booking Changes

Can I make changes to my booking?

Yes, you can make changes to your booking with South African Airlines. We understand that plans can change, and we offer flexibility...
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Travel Documents

What travel documents do I need?

When traveling with South African Airlines, it is essential to have the necessary travel documents to ensure a smooth journey. For...
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Frequent Flyer

Is there a frequent flyer program?

Yes, South African Airlines offers a frequent flyer program called Voyager. This program allows passengers to earn and redeem miles...
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Special Assistance

Can I request special assistance?

Yes, passengers are welcome to request special assistance when traveling with South African Airlines. Whether you require assistance...
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In-flight Amenities

What are the in-flight amenities?

South African Airlines offers a range of in-flight amenities to ensure a comfortable journey for our passengers. Our spacious cabins...
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Payment

What are the accepted forms of payment?

South African Airlines accepts various forms of payment, ensuring convenience for customers. We accept major credit cards, namely Visa,...
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Pets on Board

Are pets allowed on board?

Yes, South African Airlines allows pets on board subject to certain conditions. Small dogs and cats are accepted as cabin pets, and...
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Cancellation Policy

What is the cancellation policy?

The cancellation policy of South African Airlines allows for cancellations and refunds, subject to certain conditions. If a passenger...
Read more

Help me with my South African Airways customer service issue

Ask any question you have about South African Airways customer service. We will do our best to get you answers right away.
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