What happens if there is an issue with my purchased item on StockX?
Asked 6 months ago
If you encounter an issue with your purchased item on StockX, we have got your back. We offer a comprehensive resolution process to ensure you are satisfied with your purchase. Start by contacting our dedicated Customer Support team within 3 days of delivery to report the problem. We will guide you through the necessary steps, which may include providing evidence of the issue. If our team determines that your claim is valid, we will assist in facilitating a return or refund. Please note that all items on StockX undergo a rigorous authentication process before shipment, so the chances of receiving a counterfeit item are minimal. Our commitment to customer satisfaction is unwavering, and we strive to resolve any issues promptly and efficiently to maintain your trust in our platform.
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