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Trupanion Customer FAQ

Top Answers & How-to Guides

What is Trupanion's Phone Number?

The question we are asked most often is about how to talk to Trupanion customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a cap on coverage for certain treatments?

No, there is no cap on coverage for certain treatments with Trupanion. We understand that unexpected veterinary costs can be overwhelming,...
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Coverage Details

What does Trupanion pet insurance cover?

Trupanion pet insurance covers a wide range of medical expenses for cats and dogs. The coverage includes diagnostics, surgeries, hospital...
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Policy Information

What is the waiting period for coverage?

The waiting period for coverage with Trupanion is 5 days. This means that any new illnesses or injuries your pet experiences within...
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Can I add multiple pets to my Trupanion policy?

Yes, you can add multiple pets to your Trupanion policy. Trupanion understands that many households have multiple pets, and they want...
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Can I cancel my Trupanion policy?

Yes, you can cancel your Trupanion policy. We understand that circumstances can change, and we aim to provide flexibility to our policyholders....
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Veterinarian Options

Can I use any veterinarian with Trupanion?

Yes, with Trupanion, you have the freedom to use any licensed veterinarian of your choice. Trupanion understands the importance of...
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Premium Calculation

How are premiums calculated?

Premiums for Trupanion pet insurance are calculated based on several key factors. These include the age of your pet, the breed, and...
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Pre-existing Conditions

Does Trupanion cover pre-existing conditions?

No, Trupanion does not cover pre-existing conditions. A pre-existing condition is any illness or injury that your pet has exhibited...
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Reimbursement Process

What is the reimbursement process?

The reimbursement process with Trupanion is simple and hassle-free. After paying the veterinarian directly for your pet's treatment,...
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Breed Restrictions

Are there any breed restrictions for coverage?

No, Trupanion does not impose any breed restrictions for coverage. We provide pet insurance for all dog and cat breeds, without any...
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Customer Support

Does Trupanion offer 24/7 customer support?

Yes, Trupanion offers 24/7 customer support to ensure that pet owners have assistance whenever they need it. Our dedicated customer...
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Coverage Caps

Is there a cap on coverage for certain treatments?

No, there is no cap on coverage for certain treatments with Trupanion. We understand that unexpected veterinary costs can be overwhelming,...
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Help me with my Trupanion customer service issue

Ask any question you have about Trupanion customer service. We will do our best to get you answers right away.
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