How Do I Request a Wheelchair or Special Assistance with United Airlines?

In a nutshell: Traveling can be stressful, especially when mobility support is needed. This guide shows how to request a wheelchair or special assistance with United Airlines. You will find clear instructions for doing it online and how to reach customer service if needed. Each action is listed in order, even the simple ones like logging in or searching online, so no detail is missed. This blog is perfect for travelers who need extra help at the airport or during their flight. By the end, you will know how to make your request and what to expect before your travel date.

Introduction

Traveling can be stressful, especially when mobility support is needed. This guide shows how to request a wheelchair or special assistance with United Airlines. You will find clear instructions for doing it online and how to reach customer service if needed. Each action is listed in order, even the simple ones like logging in or searching online, so no detail is missed. This blog is perfect for travelers who need extra help at the airport or during their flight. By the end, you will know how to make your request and what to expect before your travel date.

Go to United Airlines' Website

Open your internet browser and type www.united.com into the search bar. This is the official website of the United Airlines.

How Do I Request a Wheelchair or Special Assistance with United Airlines? (Step 1)

Sign in to Your MileagePlus Account

Find the profile icon at the top right of the homepage. Click it and enter your email or MileagePlus number and password to access your account.

How Do I Request a Wheelchair or Special Assistance with United Airlines? (Step 2)

Book a Flight or Find Your Existing Trip

If you haven’t booked a flight yet, use the book section on the homepage to enter your travel details. Select a flight, follow the booking steps, and complete your payment.
If you have already booked a flight, click “My Trips”. Enter your confirmation number and last name to view your booking details.

Open Trip Details

Click on the flight you want to manage. This will bring up your trip summary with different options for managing your booking.

Choose Wheelchair Assistance

Look for a button or link labeled “Special Assistance”. Tick the box that shows you need a wheelchair. Then, select the type of help you need, such as assistance to the check-in counter, through the airport, or to the plane door.

Add Details About Personal Devices

If you will be traveling with a personal wheelchair or mobility aid, fill out the form with its size and details. You can check whether your wheelchair will fit on the plane. Go the search bar and type “Bringing Wheelchair.”

You should see a confirmation message and may receive an email confirming the request has been added to your booking.

Contact United Airlines’ Accessibility Desk

If you don’t see the option to request assistance online or want help, call United Airlines’ Accessibility Desk. You can also reach out through the United Airlines app or website chat. Give your flight information and clearly explain the type of assistance you need. The representative will update your booking and answer any questions about your airport experience.

Arrive Early on Travel Day

Go to the airport 2–3 hours before your flight. Visit the check-in counter and let staff know you requested special assistance. A staff member will then guide you through security and to your gate.

Conclusion

You can request wheelchair or mobility assistance by going to the United.com website, logging into your account, finding your trip, and using the special assistance feature. You may also call United’s Accessibility Desk to make or confirm the request. Be sure to give any needed details about devices or extra help, including medical equipment if necessary. After following these steps, you will receive confirmation. On the day of travel, arrive early and let the check-in agent know you made a request. An agent will assist you through check-in, security, and boarding, helping you travel with greater ease and comfort.

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