How Do I Dispute a Charge with Verizon?
In a nutshell: Do you see unauthorized or erroneous transactions on your Verizon bill? Users who think they were incorrectly charged may decide to file a dispute to get a refund. How do you start the process? Read this helpful guide on how to dispute a charge with Verizon. It's also advised to have all the details required to successfully file a dispute and receive a refund.
Introduction
Do you see unauthorized or erroneous transactions on your Verizon bill? Users who think they were incorrectly charged may decide to file a dispute to get a refund. How do you start the process? Read this helpful guide on how to dispute a charge with Verizon. It's also advised to have all the details required to successfully file a dispute and receive a refund.
Contact Verizon Directly
For billing issues with Verizon, you may contact them directly via the phone or chat. Call their 1-800 number and prepare all details regarding your dispute. Verizon will attempt to resolve your concern in one interaction. If not satisfied with the resolution, you may also request for a mediation. Use the next steps.
Fill Out a Notice of Dispute Form
Use this link: https://www.verizon.com/about/nod/notice-dispute-form
To get started, you need to select the type of service you have with Verizon. Click the first option if you subscribe to their mobile plans or LTE internet, or the second option if you have TV, phone, and internet service. Just click Continue Wireless or Continue Wireline.
Select Mediation or Arbitration
If you prefer Mediation, Verizon will assign a staff member who will help investigate and resolve your concern. A mediation also doesn't waive your rights to seek an arbitration.
Enter the Required Info and Click Next
You will be asked to type in your personal information along with your account billing info. Make sure to fill out all required fields before clicking Next. Follow the on-screen instructions on the next page to submit your notice of dispute form.
Conclusion
Provide dispute information, such as screenshots or photos, to get a favorable resolution. If you opt for a mediation, wait for 60 days for a resolution. You may also file an arbitration if you prefer other resolutions to your problems. There is no judge during an arbitration, and the result is usually final. Do you still need more information about filing a dispute with Verizon? Don't hesitate to get in touch with Customer Support.
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