How Do I Get a Refund from Westin Hotels?
Part of the Marriott family of hotels, Westin Hotels is renowned for its upscale hotels and luxury resorts. Westin Hotels have been accommodating guests since 1930. The hotel chain boasts more than 80,000 guest rooms worldwide. While guests are generally pleased with their stay, sometimes problems arise for one reason or another, prompting questions about the hotel chain's refund policy. If you would like to request a refund after booking hotel rooms, after staying at Westin Hotels, or if you were mischarged, you can use the following information as a guide.
Requesting a Refund on Westin Hotels Reservations
If you made a reservation for Westin Hotels but need to cancel, you can cancel or modify your reservation on the hotel's website. First, read the terms of your reservation. Whether you are new to Westin Hotels or a Marriott Bonavoy member, your initial reservation came with terms and conditions that explain refund policies. If you cancel in time, you can still receive a full refund simply by visiting the website and canceling the reservation. If you did not cancel within the no-penalty window but believe your circumstances may warrant a refund, you can contact customer service to discuss your situation with a representative.
Requesting a Refund for Other Reasons
If you want to request a refund from Westin Hotels because they did not honor your booking as planned or something about your stay did not live up to the hotel chain's promised guest experience, you can request a refund by messaging Marriott customer service via the website or calling the hotel.
Requesting a Refund on the Website
1. Go to the Contact Us page of the Marriott website
2. Sign in or log in as a guest
3. Choose a topic from the list (Compliments / Concerns about a Stay)
4. Fill out the information boxes, including the dates of your stay
5. Explain why you want a refund in the comment box and click submit
Requesting a Refund by Phone
You can also contact customer support to make your request. Be sure to provide your dates and confirmation number if you have it. Explain your reasons for requesting a refund. The support representative may not be able to authorize your refund while you are on the phone. Typically, they will need to investigate the claim and get back to you with their decision.
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