RCN Customer Service

Contact RCN & solve common issues

Use RCN's Phone Number

RCN's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about RCN. Below you will also find the phone and non-phone-based contact information we've gathered.

RCN: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for RCN.
There's more!
Click below to show 3 more questions, answers, and complete guides to common RCN customer support problems.

Contacting RCN customer support

Below you can compare and contrast the 8 ways to contact RCN by looking at which ones are the fastest and which ones other customers recommend the most for solving RCN customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact RCN across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
877-726-2455
Customer Service
3 mins330
800-746-4726
Billing
38 mins159
Live Chat at help.rcn.com
Customer Service
8 mins364
Online Help at rcn.com
Customer Service
< 2 hrs102
877-318-2092
Moving & Address Change Concierge
< 1 min121
888-858-0822
Deals & Packages Concierge
< 1 min348
888-715-3291
New Customer Concierge
< 1 min170
@RCNConnects
Customer Service
2 mins97

Recent reasons customers contacted RCN:

"To make this right" RCN can lower my monthly charge. **I sent the message below and r...
Greeting. What can RCN*Astound do to lower my monthly charges? Those have risen preci...
Is this a legitimate email?**RCN Webmail ******@***.com***:** PM (* hours ago)*to**Dear...
I have been an RCN customer going back to Erols. I rarely need help but I do right now...
Incorrect PSK provided for network SSID
I HAVE A DOWNED CABLE WIRE THAT RCN NEEDS TO REMOVE FROM MY PROPERTY. I WANT THIS ISSU...
Keep getting mail that says I owe $***.** for account ***-*******-**. Assume this is f...
Cable & WiFi aren’t working
I am currently being charged a lot for **mps internet. I was wondering if I could updat...
Want to get the rcn service switched into my name
I have an appointment with RCN to install new internet service. I need to change the t...
Need to speak with RCN about internet availability at the apartment I’m moving to. This...
We need to discuss internet availability at the apartment I’m moving to. This is an iss...
I closed account in June and they keep on billing me.
I have no internet. It just cut out.

Help me with my issue

Does GetHuman work with RCN?

GetHuman does not work with RCN's customer support operations, directly or in any other way. GetHuman has no partnership or relation to RCN at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check RCN's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting RCN at a Glance

RCN has 1 chat option
RCN has no customer email
RCN has 1 help forum
RCN has 1 twitter handle
RCN has no facebook page
Contact information overview

Answered on this page:

Does RCN offer any promotional deals?
Can I use my own modem/router with RCN?
Solutions to common issues

Contacting Other Companies

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!