American Airlines Customer Service Issues

I booked a flight yesterday at approximately 12:30 p.m from MIA to HKG for a super cheap price. However, I never received a confirmation email for the flight but did receive confirmations for my Allianz travel insurance for around $50 and a seat upgrade for around $80. I missed the 24-hour deadline to cancel due to not receiving the flight confirmation. The record locator is EZHODD for Paula Garrett/Brian Garrett. I'm unsure about the breakdown of taxes as I didn't receive a receipt. I'm wondering if I can get a refund for taxes, fees, seat upgrades, and insurance or possibly a credit for a future flight. I need some time to coordinate the rest of our trip and see if it can still work out. I appreciate any options available for this mistake and take some responsibility for the error. Thank you, Paula Garrett.

My family and I have been working hard to save for a special vacation with our kids. We booked our flights with American Airlines, scheduled a cruise, and made hotel reservations. Unfortunately, we recently received an email stating that the cruise was canceled due to Covid-19. We contacted the hotel to cancel our reservation and then reached out to American Airlines. The customer service representative we spoke with was extremely disrespectful when we inquired about a refund for our $[redacted] flight tickets. We are disappointed with the lack of understanding and compassion shown by the airline. Losing $[redacted] is a significant amount for us, and we feel it could have been used to cover other expenses. We hope that American Airlines can reconsider their refund policy and not take advantage of customers who are in a difficult situation due to circumstances beyond their control.

I was denied boarding on a flight from Delhi to the USA by American Airlines and Qatar Airways. The staff in Delhi claimed the route was not permissible using this ticket. American Airlines refused a refund, mentioning a documentation eligibility issue without checking my documents. Qatar Airways indicated a refund would be processed due to the denied boarding. However, American Airlines customer service denied seeing any remarks about the refund. When I requested they contact Qatar Airways, they declined. Qatar Airways confirmed the refund remark and advised American Airlines should have access to it as well. I seek a refund from American Airlines as I feel unfairly treated from the start - from the documentation oversight at the airport to being told I was at fault and ineligible for a refund.

I had a flight scheduled for March 29, flying from Santa Barbara, California, back to Birmingham, Alabama. I received an email on March 27th informing me that my flight was canceled due to bad weather conditions. After speaking to a representative, I was given the option to reschedule or cancel the flight and use my points for a future trip. Now, I need to book a one-way flight to Birmingham on April 19th but I am unable to locate the points for my previous booking. I have my receipt, emails, and travel details for reference. My record locator was EEIWSP, and the booking was under the name Antonio Dale Smith Jr. I am looking to use my unused points for the upcoming travel and avoid paying the full price again. The original ticket cost me $[redacted].81 with trip protection included.

I bought two round trip tickets from DCA (Reagan Intl) to Phoenix on April 25, [redacted], via the AA website. I am concerned that I have not yet received confirmation of my purchase aside from an email regarding seat upgrades for my wife and me. I see the charges on my credit card for the tickets and seat upgrades. Can you please confirm my booking for two round trip tickets? The departing flight is [redacted] on May 18, [redacted], at 4:09 pm, arriving in Phoenix at 6:13 pm, with the return flight [redacted] leaving Phoenix at 1:24 pm and reaching DCA at 8:49 pm, both non-stop. I am eager to know when I will receive the tickets or at least written confirmation before my departure from DCA on May 18, [redacted]. Thank you, Gerald Cranford.

My flight to Honolulu on 6/3 was changed. Initially, I had a 2.5-hour layover, but now it's been reduced to 1 hour and 10 minutes. I always prefer a longer layover for a smoother connection, especially since I'm 66 and had a recent hip replacement. I'd appreciate it if someone could contact me to explore potential alternatives. Thank you. (Note: I am not canceling my flight.)

Is the Abbott BinaxNow COVID-19 test acceptable for travel from Mexico to the USA? Will a negative result on the testing card suffice? What about using the eMed administration of the same test with results shown electronically for travel purposes? I received an unhelpful response from "American Airlines Sherpa" directing me to contact my airline for confirmation. AA's website states they cannot guarantee the test's acceptance for travel. American Airlines' Sherpa tool is mentioned as a resource for understanding travel requirements and obtaining necessary documentation for travel. Introduced in August [redacted], it aims to assist travelers with the correct paperwork for their destination.

I purchased tickets for my family of 3 from SFO to PHL and then from PHL to MCI on April 11. Unfortunately, American Airlines recently changed my nonstop SFO to PHL flight to two separate flights with a layover. I prefer nonstop flights and am not satisfied with the replacement itinerary. I visited the website to cancel only the SFO to PHL flight while keeping the PHL to MCI leg but accidentally canceled the whole trip, receiving an AA credit that I do not want. I am seeking a refund for the changed SFO to PHL flight and the original PHL to MCI tickets. I attempted to call customer service last night, but the wait time was lengthy. In short, I am requesting a refund for the altered flight with a layover.

Hello, I am having trouble with my frequent flyer number. I need assistance correcting a letter in the current account's frequent flyer number. My family name has an umlaut as in Hächer, but on the frequent flyer card it is shown as Haecher. To simplify international travel, my travel agent has been booking me as Hacher instead of Haecher. Currently, my tickets are under Gertraud Hacher Gavett, while my frequent flyer card reads Gertraud Haecher Gavett. Could you please remove the "e" from Haecher and update my name? My frequent flyer number is N*44U94. I fly out tomorrow and hope to resolve this issue promptly. Thank you for your assistance. Best regards, Gertraud

We experienced a delay that caused us to miss our connecting flight to Antigua for our honeymoon. After being rebooked, we were placed at the back of the plane and not seated together until I sought rebooking assistance. We were issued incorrect boarding passes after the delay caused by the flight crew needing extra rest time, resulting in us missing the sole flight to Antigua for the day. The $12 food vouchers provided were inadequate. Losing our first night at the Royalton Antigua overwater bungalow, costing us over $2k, is disappointing for our honeymoon. Additionally, another day of travel was lost due to the American Airlines delay. The gate attendant at Miami was unhelpful and the whole experience was the worst we've had with American Airlines. It was frustrating to watch our plane leave without being able to board, impacting our honeymoon. American Airlines should compensate us for the inconvenience and losses as the delay was known well in advance.

I recently experienced a frustrating situation during my flight from Spokane, WA, through Dallas to Shreveport. Flight AA2578 was delayed, causing me to rush to Terminal E in Dallas for my connection to Shreveport at gate E36. Despite arriving at the gate with the sign for Shreveport displayed and the door still open, the attendant closed it, refusing to let me board. An elderly lady from Amarillo and another passenger from Orlando, both also delayed, were denied boarding on the same flight, AA3023. The supervisor, who identified herself only as Samantha B, was unhelpful and failed to provide adequate assistance or identification. The plane remained at the loading ramp for ten minutes while we were stranded. This incident caused me to miss an important meeting scheduled for the 5 o'clock hour. I hope to receive feedback on this matter and address the poor service provided by American Airlines staff and supervisors. -Robert Hanover

We have a trip booked for a party of 4 on June 3 from Dallas to Boston with a layover in Philadelphia. One passenger uses a small child's wheelchair. Can we bring it to the plane and check it there like a stroller? How can we arrange for assistance to the next gate during our layover in Philadelphia? We also need information on Covid-19 testing requirements. It seems we don't need a test to fly to Philadelphia since we won't leave the airport. However, we're unsure about testing from Philadelphia to Boston. We're returning on June 8 from Boston to Dallas, so we're only in Massachusetts briefly. The website mentions recommendations for travel to Massachusetts, but it's unclear if a test is mandatory.

I had to cancel my travel plans earlier this year due to Covid. The tickets were supposed to be changeable, but I am struggling to rebook for a different destination. I called four times over the weekend and waited for hours each time to speak to a representative. Unfortunately, each call got disconnected before the booking could be completed, and despite requesting a callback, I never received one. This experience has left me feeling very frustrated as I spent the whole weekend trying to resolve this issue. I am considering disputing the original ticket charge with my credit card company due to the lack of adequate customer support from the airline.

My flight from Wichita, Kansas to Dallas, Texas faced a delay due to a flat tire. The initial departure time of [redacted] was pushed back by an hour, causing me to miss my connecting flight to Fayetteville, NC. American Airlines assured us that the connecting flight would wait as it was only a 3-minute delay. Despite getting to the gate at [redacted], the flight had already departed. Traveling with my young granddaughters, we were left stranded without any alternate flights until the next evening. American Airlines' lack of assistance and poor customer service left me feeling helpless and neglected. I spent the night at the uncomfortable and unsafe airport without any support. Witnessing another passenger in a similar situation receive vouchers for accommodation and meals added to the frustration. As a nurse manager familiar with customer service, I find American Airlines' handling of the situation unacceptable. A refund for our three tickets and reimbursement for the additional expenses incurred during the unexpected delay are warranted.

My husband, B.A., and I were supposed to fly from Austin, TX to Chicago, IL on Flight [redacted] on May 28 scheduled for 4:54 p.m. The flight was delayed numerous times causing inconvenience as our family headed to the airport to pick us up, only to change plans multiple times until the flight finally departed at midnight. We had to book a hotel in Chicago arriving at 2:15 a.m. There was a lack of communication with agents on site and updates were only received via text messages. Despite hearing about mechanical and weather issues from another passenger, there was no official explanation or apology. The flight itself was not smooth. Seeking reimbursement for our hotel and dinner or some form of compensation for the overall frustrating experience.

I recently rescheduled a flight to Alaska by utilizing the credit from a previously canceled booking. However, upon rebooking the tickets for the same three individuals for a September 10, [redacted] departure, I noticed that I was charged the full amount again, even though the new tickets were slightly cheaper. The recent charge of $[redacted].27 for the flight with record locator YYMLAP appeared in my bank statement. The original flight was for Kevin Ruttley, Candice Ruttley, and Jennifer Drayovich, with ticket locator [redacted][redacted], originally scheduled for July 23, [redacted], totaling $[redacted].10. I kindly request assistance in reversing the erroneous charge and applying the correct credit to our updated flight. Due to phone line congestion, I appreciate if we could resolve this matter via email.

I encountered the rudest flight attendants on my recent flight. When my son asked about drink choices, he received unhelpful responses like "What do you think we have?" and "Sprite and some others." I was surprised to hear from passengers near my son that he was treated poorly when I was not around. Additionally, when I kindly asked one flight attendant to wish my daughter a happy birthday, he rudely ignored me, upsetting us further. The crew seemed short with not only us but with other passengers. We were given a false reason for returning to the gate, only to later find out it was to remove passengers allegedly not following mask protocols. This experience was a stark contrast to my frequent travels with American Airlines in the past. I am deeply disappointed in the service provided by AA.

My recent experience flying with AA from Honolulu to DFW has left me extremely dissatisfied. Before my trip, an AA representative informed me of a flight change placing me in business class, which I was assured was equivalent to first class. However, upon boarding, the discrepancy was clear: the business seat was smaller, less comfortable, service was lacking, and even the earphones were collected 45 minutes before landing, unlike my previous first-class flight to Honolulu. Despite paying for a first-class ticket, I was disappointed in the treatment and service received. I am disheartened by this experience and no longer feel confident in AA or inclined to recommend them. It's unfortunate that my concerns have not been addressed, leaving me to question the level of care provided.

I recently canceled a non-refundable, non-changeable ticket. I was not aware of this policy and expected a travel credit, which I did not receive. I am concerned about losing the money I spent on the ticket. Is there any possibility of reinstating my original flight scheduled for two months from now? My flight locator is YCNFGF. I would appreciate any assistance.

Flight #[redacted] from Philadelphia to Albany was meant to board at 11:19. However, the plane had navigation issues on the tarmac for about 1 1/2 hours. Consequently, the next flight was full, and my wife and I were placed on standby. Subsequently, the following available flight also encountered problems, causing more delays. It wasn't until 8:55 that we were able to get a flight to Albany. We were profoundly disappointed by the experience and are seeking a refund. Throughout this ordeal, we did not receive any food vouchers or any apologies. Dennis H. Cell phone [redacted]