Boost Mobile Customer Service Issues

Hello, I traveled to the US from Belgium for a business trip and purchased a $15 prepaid card without signing any contract. Recently, I received a "Happy Month-anniversary" email stating my next payment is due on 06/09/[redacted]. I only needed the SIM card for the duration of my stay in the US and did not intend to subscribe to ongoing services. What will occur once this date arrives? Could you please assist in closing my account? Thank you, Agim

I'm disappointed with the customer service at the Boost Mobile store located at [redacted] W 47 St, Chicago, Illinois [redacted]. The manager, Estrella, displayed rude manners and overcharged me for my account. When I raised the issue, she shifted the blame onto me instead of taking responsibility. Despite requesting a complaint number, she refused and laughed it off, claiming she wouldn't provide it. This has left me feeling extremely dissatisfied as a customer. I believe this so-called manager should be dismissed from her position.

I am a 74-year-old senior who experiences daily issues with my Boost phone displaying "emergency calls only, no sim card," preventing me from making or receiving calls. This situation impacts my health as it interferes with communication with my doctors. Even after paying my bill, calls still drop, and when contacting corporate, the office is closed. This ongoing problem is disappointing and unprofessional on the part of Boost Mobile. I will escalate this matter to the corporate office. Katherine W., please reach me at [redacted].

Good evening, I am in the process of switching from Boost to another carrier due to ongoing issues with Boost. Unfortunately, my information is not transferring because my phone appears to be locked. Boost informed me that the phone is unlocked, but I keep receiving a message requesting a SIM service provider unlock pin. After contacting Motorola, they mentioned I need a subsidy unlock code for my Moto G phone. Despite numerous attempts to reach technical support at Boost, I have only been able to speak with customer care who have been unable to assist. I urgently need a subsidy unlock code to proceed with unlocking my phone and transferring my information. I have experienced financial losses due to this issue and request immediate help to resolve it. Thank you for your assistance.

I am a new customer with Boost Mobile, and I had requested for my number to be ported when I received the SIM card in the mail. Unfortunately, I ended up with a random number instead. This is causing a lot of stress for me as I cannot make or receive calls, and it's disrupting my normal routine. I urgently need assistance as I am unable to reach out to anyone because it's after hours now and the customer service is closed.

I had a really bad experience at the Palatka Florida Boost store with the ACP Program. The manager, Devon, instructed an employee, Sam, to make changes during the process of porting my number to a new phone, resulting in the loss of my long-held number. They charged me $20 per month instead of offering the free plan and made me pay $90 upfront. Additionally, I received a subpar phone that doesn't support contactless payments, forcing me to carry two phones now. Changing my number for all my accounts has been very stressful. Despite Devon's promise to fix the situation after three payments, he later claimed ignorance. The store didn't honor the free plan advertised for the ACP Program. When I sought assistance, they provided a reference number that led to no resolution. Boost Customer Service and ACP were unable to locate the reference number. I feel taken advantage of, as if commissions are the priority over customer satisfaction. I used to be a happy Boost customer but the current experience has been disappointing. I hope for a resolution soon, or I may have to escalate my concerns further.

I recently had a negative experience at the Palatka Florida Boost store with the ACP Program. The manager, Devon, instructed an employee named Sam to make a change while porting my number and providing a promotional phone. Unfortunately, this caused me to lose all my data and my cherished number. They then proceeded to charge me $20 per month instead of the promised free plan and requested $90 upfront. The phone they gave me doesn't meet my needs, forcing me to carry two phones. The process of changing my number after years of use has been incredibly stressful. Despite Devon's assurance that he could resolve the payment issue after three installments, he later claimed ignorance about the situation. The lack of accountability and inconsistent information from Boost have left me feeling frustrated and taken advantage of. I am seeking a resolution where I am not charged monthly, refunded improperly charged fees, provided with the correct Samsung phone, and ensured that the incident caused by Devon's actions is rectified promptly. If this is not addressed within a few days, I will consider filing complaints with ACP and the FCC.

Since February 9th, I have been attempting to return a TCL 30 XE5G phone bought on Boost Mobile's website. Despite reaching out to Boost 16 times, the issue remains unresolved. Initially, the problem was attributed to an incorrect email address on their end, which has been updated multiple times to no avail. Subsequently, there were 11 occasions where the system was allegedly down, hindering the return process. On April 15th, I was informed that the return timeframe had expired, which I contest given the prolonged delays in providing return instructions. Despite promises that their errors would not impact me negatively, the lack of prompt resolution is concerning. I even have recordings of all my interactions. Requests to escalate the matter to a supervisor were denied by Glenda. In light of these ongoing challenges, I request a refund of $76.95 for the unreturned device, especially since I have already switched to another Boost phone.

I recently placed an online order for a Samsung Galaxy phone at 8:23. The phone cost [redacted], and the plan was [redacted]. I used my debit card for payment. My name is Matthew Davis, and my email is [redacted] I have not received a confirmation email or tracking number for the phone. I was given some numbers that I attempted to use for tracking, but they did not work. I would appreciate assistance in resolving this matter promptly. Thank you.

Hello, I'm Cornelius Rogers. My phone has been having issues all month - the internet keeps cutting out, making it impossible to make or receive calls. I tried contacting customer service, but haven't had any luck. Currently, I'm using my Xfinity wifi to reach out for help. My phone bill is due today, and I still have no service. To make matters worse, I can't send or receive texts either. I'm feeling frustrated with the lack of solutions. I hope to hear from someone soon. Thank you, Cornelius Rogers.

Three months ago, I signed up for service with Boost Mobile. Unfortunately, the store I visited entered incorrect information in the system, resulting in me having a Delaware phone number instead of an El Paso, Texas, number as I originally requested. I was promised a fix within 3 days, but after three months, the issue persists. Today, a Boost representative assured me that my number would be changed to a [redacted] area code, but I was dismayed to discover that it was another Delaware number. I cannot continue with a Delaware number any longer and urgently require a Texas number.

I am seeking clarification on the recent interruption of my phone's internet services. Last month, I was charged a late fee for supposedly not paying my bill a day prior to the due date. I have consistently paid on time. Additionally, the month before, I experienced a 10-day loss of service to reboot my phone. I am frustrated by these recurring issues. At 61 years old, I have never encountered such problems with my phone. Today, I even faced difficulties in sending emails and making calls. I would appreciate an explanation for these ongoing disruptions to my service.

I have important inquiries about the Boost Mobile ACP. I registered after seeing the promotion on their website offering a "free mobile hotspot device with free monthly service if qualified and enrolled." Upon acceptance, I discovered in the fine print that devices are not provided and must be bought separately. I am confused. I also received an email confirming my benefits activation, but I opted to wait until I received the device. Can you clarify the situation for me, please?

Since the recent website update, I have been experiencing issues with my data usage and billing cycle synchronization. Following the system switch, my data is depleting rapidly, causing me to run out only a few days into my billing period. Despite contacting customer service and escalating to their supervisors, I have not received a satisfactory resolution. It is frustrating to be left without data for the majority of my service month when I consistently pay my bills on time. I am seeking assistance to rectify this situation and align my data cycle with my billing cycle as it was before the update. Your attention to this matter is greatly appreciated.

I, like many others, am also experiencing significant issues with my data being used up quickly. Despite reaching out to customer service and their supervisors, I have not received any helpful assistance. Instead, they seem to want to argue and make me feel at fault. I would appreciate speaking with someone who can address and resolve this issue caused by a glitch in your system. To resolve this matter and ensure my satisfaction, I request my data be restored and aligned with my service cycle. I kindly urge for prompt resolution of this system glitch.

I recently bought a new phone through the Boost Mobile app, and it arrived on Friday, May 12, [redacted]. However, the sim card was too large and the charging cord had the same ends, making both accessories unusable. Three years ago, when I purchased a new phone, my payment date changed to the 3rd of each month, which I accepted. With this recent phone purchase, my payment date was switched to the 17th without explanation. When I contacted Boost's customer service, the first representative abruptly hung up on me, and the next one couldn't provide a clear answer and insisted my payment was due on the 17th. Communication was challenging due to the representatives' poor English. Despite requesting a supervisor three times, I was told I would have to wait an hour and 45 minutes. I questioned why my payment due date constantly changes with each new phone purchase but received no satisfactory response. I have been a long-time customer with Boost since its inception after the Sprint spin-off. My loyalty has waned due to deteriorating service quality, fluctuating fees, and unhelpful customer support. I highlighted that my other utility due dates remained consistent through changes in my location, emphasizing this inconsistency with Boost's payment date is a corporate concern that needs addressing. Considering exploring alternative mobile service providers due to ongoing frustration with poor customer service and insufficient explanations from staff.

I have reached out to Boost Mobile four times regarding transferring my service, but each time I receive partial information that does not resolve the issue. I am looking to switch from a Boost Mobile family plan to Google Fi with my son. After inserting the new Google Fi SIM card, my phone is requesting an unlock code. Boost assured me they unlocked the phone I purchased from them a year ago, claiming it would take 24 hours to complete. However, three days have passed and my phone still indicates it is locked and requires an unlock code from the service provider. It specifically shows "SIM locked for operator: SIM 1." This is preventing me from switching to Google Fi despite having set up everything on their end.

I am currently in the process of switching my service from Boost Mobile to Google Fi. Following the purchase of a Google Fi SIM card, when I inserted it into my previously owned Boost phone, a locked screen appeared prompting me to contact Boost for an unlock code. After speaking with a Boost representative, I was informed that as I had bought the phone from them directly, I needed to request an unlock. The representative assured me that the necessary steps were taken to unlock the phone and that it would be completed within a day. Despite waiting for the specified duration, the phone remains locked and is now requesting a service provider PIN.

I am currently a Teen Mobile customer, but I am looking to switch back to BOOST. I used to be with BOOST for many years before switching to my spouse's provider. I would like to know the fees associated with switching from Teen Mobile to BOOST. I own an LG VELVET and I am wondering if it's possible to transfer my service and keep the same number. I have had this number for years, even during my time with Teen Mobile. Please respond to me before my next phone payment due on 5/26/[redacted]. Thank you! 😊

I went to [redacted] de W Florida in Hemet, CA, they supposedly activated it and I paid, but I never had service. They said it was because the phone I brought wasn't canceled. We tried to cancel it but couldn't. I asked for a refund and they refused, saying there is no refund. I inquired about the sign indicating this, and the person said it's in their system. This response feels like an insult. I want my money back and the automatic payment system on my card removed.