How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CIBC Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter card number followed by # then enter 0
Below are some clips we've found from CIBC Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CIBC.
For the service of Jose
Please key in your CIBC debit or credit card number followed by the pound key.
If you need a moment to locate your card, press five.
If you make an error and want to begin again, press the star key."
Excerpt from a call with CIBC Bank
Monday, January 22, 2024 12:16 PM
They may ask you to enter information with the dial pad
"Welcome to CIBC.
Please key in your CIBC debit or credit card number.
For banking services like To access the secure areas of the automated service, a debit card number and password are required.
Please enter your CIBC debit card number followed by the number key."
Excerpt from a call with CIBC Bank
Tuesday, April 2, 2024 3:45 AM
The first phone menu
"Welcome to CIBC.
Service of Marseille
Please key in your CIBC debit or credit card number followed by the pound key.
If you need a moment, to locate your card, press five.
If you make an error, and want to begin again, press the star key."
Excerpt from a call with CIBC Bank
Monday, April 22, 2024 2:55 PM
What are the hours and when should I call?
CIBC Bank operates the call center for this 800-465-2422 phone number Mon-Fri 9am-10pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 122 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIBC Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIBC Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIBC Bank is Sunday.The most busy day to call is Monday, which averages 243% more phone calls by comparison.Again, this is based on a sample of 122 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CIBC Bank is Tuesday.
Why call this CIBC Bank number?
Below is a sample of recent calls to CIBC Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Closing account request: "I'm calling because I want to close my account at CIBC."
- From a call lasting 10m 38s , Apr 3, 2024 8:01 PM
Credit card application status: "I've just applied for a credit card and I want to ask the status now."
- From a call lasting 6m 39s , Apr 2, 2024 3:47 AM
Forgot debit card transfer password: "I forgot the password for my debit card transfer on the banking app."
- From a call lasting 4m 5s , Mar 21, 2024 9:06 PM
Assistance with e-Transfer: "I'm having trouble with making e-Transfers through my app while in Mexico."
- From a call lasting 7m 32s , Mar 21, 2024 8:58 PM
Checking in from Asia: "Just calling to let you know we're currently in Asia."
- From a call lasting 2m 46s , Mar 12, 2024 11:15 AM
Increasing e-transfer limit: "I'm trying to pay my rent, but it's more than I can do in a single transfer."
- From a call lasting 20m 8s , Jan 12, 2024 10:32 PM
More Ways to Contact CIBC Bank Customer Service
There are of course other ways to contact CIBC Bank customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, CIBC Bank provides this option.
As a last, sometimes only, resort- CIBC Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CIBC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIBC Bank agent. This phone number is CIBC Bank's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-2422 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call CIBC Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, CIBC Bank has 1 phone number. It's not always clear what is the best way to talk to CIBC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CIBC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIBC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.