My name is Caleb and I've had spectrum internet service for years now. My last service...

مشكلة خدمة العملاء GetHuman-cwiselan's مع Charter Communications من سبتمبر ٢٠٢٠

مساعدة بشأن مشكلتي في Charter Communications
First: share to improve GetHuman-cwiselan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cwiselan may need:
الاسم على الحساب ورقم الحساب وعنوان إرسال الفواتير ورقم هاتف الحساب وآخر 4 من SSN ورقم التعريف الشخصي على الحساب
The issue in GetHuman-cwiselan's own words
My name is Caleb and I've had spectrum internet service for years now. My last service location was for * years at *** explorer drive in Morrisville, NC. I've recently moved across the country and have purchased service with a new provider. **I have been trying to cancel service with Spectrum since ********, but have not been able to make it happen. I did speak with one lady with the retention department- she told me that she had canceled my account, told me to take my equipment to UPS and they'd know where to send it to, and then transferred me to billing, who then told me that my account wasn't canceled and had no notes on it, then transferred me again. I was on the phone for over ** minutes with no resolve. **I've since called * times with wait times over ** minutes without speaking with anyone from the retention department. I've now incurred a new charge for this month's service, all the while I've been trying to cancel since ******** and my account summary even shows my equipment isn't online! I desperately need to cancel my service.**I've tried using the chat function, but it tells me to call for service disconnect.

GetHuman-cwiselan did not yet indicate what Charter Communications should do to make this right.

How GetHuman-cwiselan fixed the problem

We are waiting for GetHuman-cwiselan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Charter Communications's attention and get better help faster. Tap below to get started.
هل تواجه مشكلات Charter Communications أيضًا؟
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Charter Communications

مشكلة خدمة العملاء
Reported by GetHuman-cwiselan
سبتمبر ٨، ٢٠٢٠ - منذ عامين
Not resolved
شاهده عملاء 20 حتى الآن
مشكلة مشابهة لـ 538 آخرين
عملاء 0 الذين يتابعون ذلك

Timeline

بدأ GetHuman-cwiselan العمل على هذه المشكلة
سبتمبر ٨، ٢٠٢٠ ٦:٤٨م
أشار GetHuman-cwiselan إلى أنه لم يتم إصلاح المشكلة حتى الآن.
سبتمبر ٨، ٢٠٢٠ ١١:٤٦م