Facebook Customer Service Issues

I am having trouble accessing my personal Facebook account. I need to review my comments from the last three months, but since I haven't used the account in a while, I am unable to do so. I typically commented using my page, which I provided identification to Facebook for verification. However, despite submitting my ID, I have not received a response from Facebook, and I am still unable to log in after about a month. My Facebook name is Ahmad Talahah Mohd Sidek, similar to what's on my ID. After a month, I received an email from Facebook stating that my account was unlocked, but upon trying to log in, it became locked again. I cannot recall the device I used to log in or create my Facebook account. What steps should I take to resolve this issue? I am hoping for a prompt response from Facebook.

I am unable to access my Facebook account due to issues with the two-factor authentication process. The security code from Google Authenticator is required, but I am unable to retrieve it as it was never backed up and has been lost. Despite having two-factor authentication enabled in my Facebook security settings, I am unable to log in to disable it. Here are some details related to my account: Name: Niteshnadar Phone: [redacted] Email: [redacted] Device: Poco X3 Pro Mobile Operator: Nitesh Nadar

At 5:00 am, I received an email stating my phone number associated with my Facebook account had been changed, along with my email address. It seems like my account has been hijacked. Hi Dale, The phone number [redacted] was removed from your Facebook account on Tuesday, August 16, [redacted] at 8:00 AM (EDT). If you did this, you can safely disregard this email. If you didn't do this, please secure your account. Thanks, The Facebook Security Team Hi Dale, The phone number +49 [redacted]7 was added to your Facebook account on Tuesday, August 16, [redacted] at 7:26 AM (EDT). If you did this, you can safely disregard this email. If you didn't do this, please secure your account. Thanks, The Facebook Security Team Hi Dale, Your primary email address or phone number was changed from [redacted] to [redacted] on Tuesday, August 16, [redacted] at 8:01 AM (EDT). If you did this, you can safely disregard this email. If you didn't do this, please secure your account. Thanks, The Facebook Security Team I've already tried to recover my account using the Facebook help guide but had no luck. Please help, as I run a small business through my account and need it back.

Dear Sir, My personal Facebook account has been permanently disabled despite following all community guidelines and verifying my identity with Facebook. I have not posted anything inappropriate on my account, and I rely on it to store personal data. It seems my account was reported by someone, leading to its disabling. I have already submitted my official documents to Facebook two days ago but have not received any response. I kindly request you to review my case and reopen my disabled account as soon as possible. Thank you for your assistance. Fb Id Name: RK Raaj Rauniyar Email: [redacted] Phone: [redacted] Password: [redacted] DOB: 10.04.[redacted] Fb Account Link: [redacted]

Issue: I recently got notified that my Facebook account was locked because Meta required me to complete a facial recognition test for verification. This request seemed unusual to me, as I have never encountered such a requirement before. Despite the notification about the account being locked due to a failed scan, I never received any notification or prompt to take this test. I find it frustrating that there is no clear way to get help or support from Facebook regarding this matter. Has anyone else faced a similar situation or can guide me on how to proceed in resolving this issue? Any assistance would be appreciated. Thank you.

One day, I encountered an issue with accessing my Facebook Messenger account, and despite attempting to reset the password, I discovered that the email linked for the password reset was unfamiliar to me. It seemed to be a Hotmail account I never associated with Facebook, which made me concerned my account was compromised. Following Facebook's request for a picture of my license for verification, my submissions were repeatedly rejected without clear explanation. Despite reaching out multiple times to Facebook security with no response, the account has since been deleted by Facebook, leaving me puzzled. The email linked to my now-deleted account was [redacted], primarily used for Messenger.

Dear Support Team, I would like to bring to your attention that my account, under the name of Mian Usman, has been disabled by the community. I am confident that I have not violated any of your rules and regulations, and I have great respect for you and your community guidelines. I believe there has been a misunderstanding, and I kindly request you to review my account and reinstate my Facebook account as soon as possible. This is essential because I have linked my account to other social media platforms such as PUBG Mobile, Instagram, and various apps from the Play Store. I assure you that I have adhered to all your rules and regulations diligently, yet my account remains disabled. Your prompt review of my account would be highly appreciated, and I also suggest updating your reporting system for improved efficiency. Thank you for your assistance. Sincerely, Karan Ajula Date of Birth: 01-01-[redacted] Linked Phone Number: [redacted] Linked Email Address: [redacted] Facebook Account Link: [redacted]

Step 1 of 2: Clearly State the Issue Please provide detailed information about what occurred, mention the product involved, and specify how you would like to see the matter resolved. More information will be helpful in assisting you with your concern. GetHuman is an independent service designed to aid customers in sharing useful insights and guidance on navigating customer service-related problems. We are not associated with Facebook in any manner. By filling in the aforementioned details, you are helping us in a few ways. Firstly, it allows GetHuman to search for a tailored guide within our database that may offer solutions to your issue without requiring direct contact with Facebook. Although we may not always have guides for every conceivable customer service problem due to their vast number, this information is used to prioritize which guides we should develop next. Secondly, by providing these details, a public page is generated for your issue, which can be shared with Facebook and other customers to seek assistance. When you resolve the problem, sharing your outcome can assist others who encounter a similar issue in resolving it quicker. You retain the ability to edit or delete the public page generated through this process using the links sent to your email address. Lastly, this approach allows us to follow up with you to ensure the matter has been resolved. In several instances, customers face challenges during the resolution process such as lengthy wait times or other service-related hurdles. We can offer reminders, additional suggestions, and monitor progress. Similar to the prior points, you have the option of deleting your public page via the links emailed to you or opting out of further communications regarding the issue.

I stored all my login information on my old PC and mobile devices, allowing me to access my Facebook account easily. However, when I tried to log in on a new PC after a year of not using the password, I got locked out. Despite numerous attempts to reset my password since November 21, I have been unsuccessful. I sent my ID four times as requested, but I have not received any confirmation emails or been able to access my account. Now it appears my account has been merged with another one, leaving it completely blank. I can only see activity logs from [redacted], and I have lost access to over a decade's worth of photos and a linked page account.

Hello, Facebook Team. My Facebook account is currently locked, and I am unable to confirm my identity. I am requesting assistance in unlocking my account. Kindly consider changing the verification option to sending a code via email or phone number for my convenience. Alternatively, providing an access link to my account would be greatly appreciated. Thank you for your cooperation. Username: itz Ashwin Email: [redacted] Password: [redacted]

Hello. My Instagram account under the username "somsatime" was disabled by Instagram four days ago due to 'unusual activity.' I was prompted to verify my account by submitting a selfie holding a paper with a special code and my full name. After reviewing, Instagram permanently disabled my account, citing a violation of community guidelines. Despite my adherence to the guidelines, I am unable to understand the reason for the disabling. I have dedicated significant time, effort, and money on this account through ads, gaining new followers and engagement. As a novice in managing business accounts on Instagram, I seek clarity on any mistakes made to prevent their recurrence. I eagerly await your response. Sukhrob.

My Facebook account was hacked on August 10, [redacted]. Despite numerous attempts to change my password using the codes provided in the emails you sent after verifying my identity, I have been unable to regain access. I understand that my account had to be locked for security purposes. I have noticed that my old school email, [redacted], which I used to sign up for Facebook, is linked for recovery. However, since retiring, I no longer have access to this email. When I try to use my Suddenlink email for recovery, I encounter an issue generating an authentication code as I cannot access my Facebook account to do so. I am eager to resolve this matter as it has been a frustrating experience. I hope to know when I can regain access to my account without having to create a new one. Thank you, Martie Goodall

I inadvertently posted content that violates the Community Standards regarding child exploitation, which was not my intention. Kindly reactivate my Facebook account at your earliest convenience. Thank you for your assistance. Email: [redacted] Real Name: Sandeep Facebook Name: Nickname Sir Jeeva Roman

Hello, I encountered an issue with my Facebook account being disabled unexpectedly 10 days ago. I rely on Facebook to keep in contact with loved ones and engage in selling items on the Facebook Marketplace to boost my retirement funds. Despite my attempts to reach out to Facebook for assistance, I have been unsuccessful. When trying to comply with their verification process by providing a photo, their system rejects it. Even attempting to submit the required video via the mobile app results in an error message. Contacting their support line has been fruitless as they are not accepting calls, and my emails to various addresses remain unanswered. The notification upon logging out mentions a pending permanent account disablement in 20 days if the situation is not resolved. Any guidance or support you can provide would be greatly valued. Thank you, A.D., [redacted]

I recently shared a statement from a Facebook group about religious freedom and wealth. The moderator's phrase "we are owners not stewards" in relation to kingdom wealth resulted in a community standard violation notice for me. Subsequently, as my birthday neared, I attempted to disable the birthday notification feature in my account settings without success. This led to my account being suspended, and now they are requesting my government ID, specifically my driver's license, for verification purposes before restoring my access. I predominantly use Facebook for church activities and limited socializing. I would appreciate it if someone could reassess this situation on my behalf. Thank you. -R.C. Emails: [redacted], [redacted]

Please, I promise not to misuse Facebook. My issue has been resolved. Adnan, you have disagreed with the decision on July 22, [redacted]. Please check back for the result. Your account is currently not visible to others on Facebook, and you cannot use it. The next step involves a review of your information, which typically takes slightly over one day. If it aligns with our Community Standards, your Facebook account will be accessible again. However, if it violates the standards, your account will be permanently disabled, and you won't be able to disagree further. Thank you.

I am experiencing an issue with Instagram ads. I initiated the ads through the promote button while my Instagram was linked to one Facebook account. Later, I changed the link to a different Facebook page, but the ad continued to run. However, I encountered an error when attempting to pause the ad (photo of the error attached). After reverting back to the original Facebook account, the error persists. I have not set any end date for the ad, and it has been running for over a week, resulting in continuous charges. I seek assistance as I am unsure where to find a solution, and the support channels have not been helpful. My Instagram account is czech.toys.

Hello, I am writing to address my disabled account. My name is Chauhan Piyush, and I recently found out that my account has been disabled by the community. I genuinely believe that I have not violated any of your rules and regulations, and I have always strived to abide by your community guidelines. I kindly urge you to reconsider and review my account, as I am confident there might have been a misunderstanding or error. Reopening my Facebook account at your earliest convenience would greatly benefit me, considering it is linked to other social media platforms and apps that I use. I am certain that I have complied with all the rules and regulations set forth, yet my account remains disabled. Your prompt review of my profile and an update to your reporting system would be sincerely appreciated. Here are some details regarding my profile: Name: Chauhan Piyush, Surname: Solanki, Birthdate: 22-12-87 (incorrectly listed as 22-12-90), email: [redacted]

I reached out to Facebook Support but have not received a response yet. I've had my Facebook account for over 15 years and it contains important photos and memories of my family, including my niece whom I care for. I recently regained access to my account with my old phone number ending in [redacted]. You can text me anytime to verify this. It is essential for me to regain access to my account as it holds sentimental value, especially photos of my deceased mother Anita Minov, whose profile picture includes me. It seems like someone, possibly my niece's mother, tampered with my account during their visit in [redacted] over the holidays. Our connection can be verified through shared photos, addresses, and house phone details. I hope to resolve this issue promptly to preserve my cherished memories and information.

I encountered an issue with Facebook suspecting suspicious activity. Despite attempting to unlock my account and requesting a code via email, I did not receive any code, even after checking my junk folder. My email address is associated with "trump.net.au." Could Facebook potentially be blocking or ignoring emails from this domain, assuming it is related to Donald Trump? However, to clarify, my email connection to this domain predates his notoriety. This domain existed long before his prominence and has since been acquired by iinet.com.au, as they now host it.