I ordered a FreedomPop phone online, it took forever to get here first of all when it g...

I ordered a FreedomPop phone online, it took forever to get here first of all when it got here I activated the phone, no problems there it works fairly decently for what it was but after * days or so it just shut off and I was never able to turn it back on. I even went out and bought a new battery for it but I haven't been able. I am from Northern California and am a victim of house fire the fire that burned down half of Redding. This defective device shut off and stopped working in the middle of evacuations. I lost all contact with my friends and family and they thought that I was dead it has caused a lot of emotional and mental English. I have been submitting tickets and trying to get support for over a month I have submitted six tickets asking what I should do and help with the phone I have gotten nothing resolved they have ignored me they have hung up on me they have transferred me they have just plain being rude.. all I want is for this company to make it right, they even tried to charge me most service after I had been telling them that the. Or or sue them for mental anguish and causing my family all this grief. I have even started the Grievances for filing with the Better Business Bureau, I have not submitted it yet but if this does not get resolved in some sort of timely manner I am filing with the Better Business Bureau and taking this little mishap to a lawyer. I hope this is not an indication of how your company does business and I hope that you resolve this issue and make it right thank you very much, Nicole