I purchased a Freedom pop number (***) ***-**** online for $*.** to try it out on...

مشكلة خدمة العملاء GetHuman-nkprasad's مع FreedomPop من أكتوبر ٢٠١٨

12 من المشاهدات | 1412 مماثل | 0 يتابع
مساعدة بشأن مشكلتي في FreedomPop
First: share to improve GetHuman-nkprasad's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nkprasad's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman-nkprasad a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-nkprasad may need:
اسم صاحب الحساب وعنوان إرسال الفواتير ورقم الهاتف في الحساب وآخر 4 أرقام من SSN
The issue in GetHuman-nkprasad's own words
I purchased a Freedom pop number (***) ***-**** online for $*.** to try it out on ******.*After getting it i preferred not to continue so i downgraded it to a free plan for $* Basic LTE *** on *********. I got an email confirmation for the same immediately from Freedompop that its a $* plan.**I was under the impression that I will not be charged any further since its a $* plan and i almost never used the sim card except to do initial testing to check the quality of voice or data etc. **To my surprise today, i saw my credit card account being billed by freedom pop as below:********* for $**.********** for $*.********** for $*.** and********* for $*.****I am bit shocked on why these charges are being billed to my credit card with my $* plan.*I later logged on to freedompop online and noticed that a premier service was subscribed which i never did or neither got a email confirmation for it.*To ensure I don't get billed any further i have deactivated that premier service online.**However, since the premier service was never used by me or even subscribed by me, i request Freedompop to refund all the above charges for an amount $**.** to my Credit card account linked to my above number immediately and I would like to cancel my free subscription too and remove all my billing details as I am now scared of getting charged unnecessarily for no usage.

GetHuman-nkprasad did not yet indicate what FreedomPop should do to make this right.

How GetHuman-nkprasad fixed the problem

We are waiting for GetHuman-nkprasad to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
هل تواجه مشكلات FreedomPop أيضًا؟
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nkprasad fixes it.
This email address isn't valid


مشكلة خدمة العملاء
Reported by GetHuman-nkprasad
أكتوبر ٢٢، ٢٠١٨ - منذ ٤ أعوام
Not resolved
شاهده عملاء 12 حتى الآن
مشكلة مشابهة لـ 1412 آخرين
عملاء 0 الذين يتابعون ذلك


بدأ GetHuman-nkprasad العمل على هذه المشكلة
أكتوبر ٢٢، ٢٠١٨ ٨:٠٧م