I purchased a used iPhone ********** and *-yr extended replacement plan. The phone stop...
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I purchased a used iPhone ********** and *-yr extended replacement plan. The phone stopped working *******, and I called customer service. They had a replacement and would send it as soon as they received the old phone. You received my old phone *******. On ******* I called again because I had not heard anything about my replacement. Was told they didn't have any. I could wait or get a refund. I decided to wait. On ******* I called again and with no assurance of a replacement phone I asked for a refund. on ******* after not yet receiving my refund, I called again and was told the refund was sent to my PayPal account on *******. PayPal has no record of my refund of $***.**. I was not told my refund was sent to my account when I called on **** or ****. I just want my refund, and some correspondence, which I have received none. Nothing. No emails or phone calls.
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