Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appa...

Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appartment at *-**-* Shinbashi *********** Minato-ku, T*ky*-to ***-**** (Property ID ******** Reservation ID *E*BX-ARB*-ASKD) and also ***$ for booking an appartment at Minami, Osaka, Japan (Property ID ******** Reservation ID *E*BZ-CY**-BQZQ).**The owner of the both apartmens named travelmob.**A few hour's later I've recived a massage that my reservation in Tokyo request was declined by the Host. The same message about Osaka appartment I've recived today (march, **, ****).**But the money I,ve paid are not returned yet.**When will your service give my money (****$) back? Do I need to do something to get them? Can you send me a payment document, that proves the service send money back?**The longer you'll hold my money, the smaller chance for my family to visit Japan you give me. I didn't expect that diclines and I have no money to book another appartment until you'll send my money back. And whitout booking any appartment I can't get Japan Visa, that's why it is very important for me to get my money back as soon as posible.**Hoping for fast money back,*Egor Sergeev