KFC Customer Service Issues

Archive 41

The following are issues that customers reported to GetHuman about KFC customer service, archive #41. It includes a selection of 20 issue(s) reported April 23, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Leah. I want to share my recent experience at a fast-food establishment that left me deeply disappointed. The staff at this location were incredibly rude and unprofessional. I reached out to the restaurant located at [redacted] DuPont Highway in New Castle, DE, with a complaint on 4/21. My ticket number was [redacted]. I had ordered a fill-up box with specific items but received the wrong order. When I returned to correct the mistake, the manager, who refused to provide their name, handled the situation poorly by being confrontational and unhelpful. Despite contacting the KFC corporate office and my bank, the resolution has been unsatisfactory. The lack of accountability and professionalism displayed by the employees is unacceptable. I am now considering further action if this issue is not addressed promptly. Thank you, Leah.
Reported by GetHuman7370114 on Saturday, April 23, 2022 5:36 PM
I visited the West Helena Arkansas KFC drive-thru and bought a 16-piece meal for $46.99, paying a total of $52.86 in cash at 6:02 p.m. After being told to wait for 16 minutes, I received my order at 6:37 p.m. The chicken was a mix of old and fresh pieces, with the older ones being cold, tough, and blackened. The bucket was not even half full, and sides were limited due to items being out of stock. I had to go back inside for my receipt and was reminded about forgotten biscuits at the last minute. The service was rude, stressed, and lacking in basic courtesy, making the experience disappointing for the amount I spent. A mystery shopper and some lessons in common courtesy could greatly improve the service at this location.
Reported by GetHuman3692922 on Sunday, May 1, 2022 12:54 AM
I placed an order for two Streetwise 2 meals online at the Cambridge branch at 13:57 today. Despite paying online, the meals did not arrive by 14:30. After speaking to the manager at the branch, the meals were still not delivered by 16:00. My sister, Debbie, went to the branch and received the meals just after 16:00. Unfortunately, my 83-year-old mother went without lunch, and it was a disappointing experience with KFC. The manager mentioned investigating the matter as it might have affected other KFC customers. The order reference number is Rey[redacted]. I can provide my mother and sister's contact details for verification purposes. Overall, it was an unsatisfactory experience. Thank you. Regards, Rey Salzwedel [redacted]
Reported by GetHuman-reysalzw on Friday, May 6, 2022 6:04 PM
I visited KFC in Penn Hills last Wednesday and ordered a 10-piece bucket of dark meat. Unfortunately, they were out of dark meat, so I agreed to order tenders instead. However, the representative did not inform me that 8 tenders would cost $20.32. I used my bank card to pay and was not provided with the price or a receipt. Upon checking my bank account online, I saw the charge of $20.32. Feeling frustrated, I called the store, but the manager just laughed and confirmed that 8 tenders cost that much. This experience has left me extremely dissatisfied, and despite being a frequent customer, I have decided to never return to that KFC branch.
Reported by GetHuman-stevwing on Friday, May 6, 2022 9:24 PM
I am a frequent customer of KFC both internationally and in Pakistan. I experienced extremely poor service at your Gulshan (Muskan Branch) Karachi location. The staff there were incredibly unprofessional. They initially accepted my order and assured me it would be delivered to my specified address within 30 to 45 minutes. However, after just 15 or 20 minutes, they called me to say they couldn't deliver to my area as it was outside their delivery range, even though they had delivered to me in the same area before. This lack of professionalism and responsibility left me deeply disappointed. My family and I went without dinner that night due to the incompetence of your staff. I am at a loss for words, but all I can say is that it was a truly disappointing experience. If this had happened to me outside of Pakistan, I would take legal action to demonstrate how to properly treat and respect customers. This was truly unacceptable.
Reported by GetHuman7426605 on Monday, May 9, 2022 8:00 PM
I visited KFC on Watson Rd. in Buckeye, AZ at 10:20 am. Despite the sign indicating they open at 10 am, I received no response at the drive-through and when I knocked on the door, employees made eye contact but avoided interacting with me. After calling and confirming the store's operating hours, an employee abruptly hung up on me when I mentioned my previous experience at the drive-through. Subsequent attempts to reach the store through phone calls or the drive-through were unsuccessful, and the front doors remained locked. I am disappointed with the lack of professionalism and customer service. I seek resolution from the manager regarding this issue.
Reported by GetHuman7436802 on Thursday, May 12, 2022 5:28 PM
I had an unpleasant experience with an employee at the drive-thru who refused to give me her name. My passenger was using EBT food stamps, and the employee was disrespectful. We have been loyal customers for a long time, spending over $[redacted] each visit whether paying with food stamps or cash. It's essential for fast-food workers to respect customers and remember that we are valuable to their business. The employee rudely mentioned that EBT is supposed to be used inside and asked us to move from the drive-thru lane. This behavior is unacceptable, and employees must understand the importance of good customer service. It's crucial for them to leave personal issues behind and approach customers with a positive attitude at all times.
Reported by GetHuman7438260 on Friday, May 13, 2022 2:09 AM
Good afternoon, I am reaching out regarding an unfortunate experience we had at your KFC branch at Stacy Bushes. Yesterday was my father's 69th birthday, and due to his health condition, we had a small celebration at his home with his favorite takeout meals purchased from Burger King, Domino's, and your restaurant. However, we were extremely disappointed with the quality of the food we received from your establishment. The food seemed to have been poorly prepared and left us feeling disgusted and frustrated. The chips were soggy and overcooked, the buns were stale, and the chicken seemed to have been recooked. This ruined what was supposed to be a special day for us. We refrained from raising this issue yesterday not to upset my father, who has been looking forward to this meal for years. We kindly ask you to review the quality of the food served to prevent such disappointments in the future. Thank you.
Reported by GetHuman7447678 on Monday, May 16, 2022 2:25 PM
I recently went to KFC close to closing time with friends. Upon ordering a bucket, I was told to order something else due to no big orders being accepted. Despite my friends adjusting their orders, I ended up with a meal I didn't enjoy. When I raised this concern at the window, the manager explained issues with other KFC locations closing early, deflecting from my complaint. Frustrated, I considered contacting corporate, but the manager seemed unbothered. Disappointed by the experience, I decided not to eat at KFC that night.
Reported by GetHuman-asinst on Saturday, May 21, 2022 4:18 AM
My friends and I went to KFC about an hour before closing time. When we tried to order a bucket, they said no big orders were allowed, and there were no bowls available either. We ended up ordering 3-piece dark meat meals instead. This has happened multiple times before, and I don't like thighs and legs. When I asked to speak to the manager at the window, she mentioned that other KFC locations had closed early, affecting them. I expressed my frustration, but the manager kept referring to the other stores and wouldn't address my concerns. I considered contacting corporate but decided not to pursue it further. I ended up not eating at KFC that night while my friend went ahead with their order.
Reported by GetHuman7463589 on Saturday, May 21, 2022 4:18 AM
I have had a negative experience working with the general manager, Kathy, at my job. Since starting, she has been consistently rude to me and has displayed unprofessional behavior. Kathy often responds to my questions with impatience and sometimes uses inappropriate language. Recently, she took out her frustrations on me without any justification, which made me feel uncomfortable. She has also shown unprofessionalism in front of customers, including slamming the door in my face. Despite working there for three weeks, I have only received training for three days. Kathy's behavior towards me has made me want to report her actions as I feel she is unfit for her position.
Reported by GetHuman7467335 on Sunday, May 22, 2022 5:59 PM
To Whom It May Concern, I visited KFC branch [redacted] located at [redacted] Watt Ave, Antelope, CA on May 29th, [redacted] around 12:30 p.m. I was in the dining area with a friend, and unfortunately, our experience was not pleasant. The restrooms were unclean, but the main issue I want to address is the encounter I had with the manager on duty. Despite her not wearing a name tag and refusing to provide her name, I approached the counter to request some ice since the ice machine was out of order. After trying to get someone's attention for about 5 minutes, the manager finally came over. She took my cup abruptly, refilled it with ice, and brought it back with a hostile attitude, muttering insults. I pointed out her behavior was unacceptable for a manager, emphasizing the importance of professionalism towards customers. However, she continued to be disrespectful and even threatened to involve the police when we questioned her conduct. I left the establishment feeling shocked by her unprofessionalism and lack of customer service skills. I believe she is unfit for her position and should not be representing the company in such a manner. I would consider giving this location a negative review based solely on her attitude. I hope to see a resolution to this matter promptly. Thank you for your attention, S. Benavidez
Reported by GetHuman7488160 on Sunday, May 29, 2022 9:04 PM
I had a bad experience at KFC today. The employee at the drive-thru was very rude and unfriendly. She didn't greet me, just told me the total and handed me my card, closing the window before I could ask for honey and butter. When I finally got my food and requested the honey and butter, she rolled her eyes and reluctantly passed them to me. When I called her out on her attitude, she responded rudely, which prompted me to speak to a manager. I was shocked by her behavior and feel the need to report this to the home office. I would appreciate a call back to address this matter. Thank you.
Reported by GetHuman7515696 on Tuesday, June 7, 2022 6:24 PM
I visited my local KFC on Wednesday, June [redacted], [redacted], around 8 pm. Upon reaching the drive-thru, I was informed there would be a 20-minute wait for Original Recipe chicken. Despite wings still being listed on the menu, I was told they were unavailable, with only thighs and another option offered in crispy. They mentioned a 10-minute wait for tenders, to which I decided to leave. Disappointed by the experience, I tried contacting customer service but only got music instead of reaching a person or voicemail. This occurred multiple times, making me question if I had the correct number. This encounter has left me hesitant to return to that specific KFC branch on Veterans Pkwy in Columbus, GA, despite being a long-time patron.
Reported by GetHuman7520447 on Thursday, June 9, 2022 2:31 AM
During last year's holiday at my aunt's island, I had KFC for dinner that tasted oddly raw and undercooked, even appearing reddish. Later that evening, I experienced stomach discomfort, which I initially attributed to overeating. The following morning, the pain worsened significantly, leading me to suspect an allergic reaction to the chicken. Without seeking medical help, my mom and I assumed it could be a parasite and attempted to buy medication, only to find the pharmacies closed. Instead, my mom got me cookies and chocolate milk. While at the beach, despite the pain and difficulty eating, I managed to eat a single cookie before feeling nauseous. The day passed with hunger and agony, even making water consumption challenging. Not wanting to visit a hospital due to a fear of doctors, I later discovered the unsettling truth of having worms in my system.
Reported by GetHuman7534871 on Monday, June 13, 2022 10:45 PM
It seems like every time I visit this KFC, which has actually been over a year since my last visit, the customer service at this location is consistently disappointing. Last time, they sent me $15 coupons as an apology for the poor service, but they expired before I could use them. Tonight, I returned to the same store only to experience even worse service. My order was missing all the sauces, butter, and honey, which were all just thrown into the chicken buckets. The employee was rude, dismissive, and made me feel belittled. It's frustrating when I encounter such disrespectful treatment as a customer.
Reported by GetHuman7548627 on Saturday, June 18, 2022 5:12 AM
Hello, my name is M.S. David, a 75-year-old resident of Modesto, CA. My family and I have been loyal customers of the KFC on Dale Ave in Modesto, conveniently located just a few blocks away. Over the years, we have enjoyed KFC chicken dinners, but recently we've noticed a decline in the taste and quality of the chicken. It no longer tastes like the traditional KFC chicken we know and love. Despite initially questioning my own taste buds, feedback from my family, children, and grandchildren confirmed our shared disappointment. To enjoy the classic KFC taste, we now have to travel miles to the McHenry store for our meals. After more than a decade of observation, I felt compelled to bring this issue to your attention. I kindly request that your inspector look into this matter to uphold the reputation of the KFC brand. Thank you.
Reported by GetHuman7583448 on Wednesday, June 29, 2022 1:41 PM
Every time I attempt to order food between 9pm and 9:30pm, I am faced with the same frustrating situation. Tonight, at 9:15pm, I encountered a store on Chandler Blvd that refused to accept cash, claimed to have run out of certain food items, and only offered bone-in chicken instead of tenders. This recurring issue is not isolated to one location and seems to be happening across multiple stores in the Phoenix area. This practice reflects poorly on your brand and results in missed opportunities. I believe extending closing hours by half an hour, improving employee training, or increased oversight from corporate could address these challenges. As I observe more customers leaving dissatisfied due to these issues, I am concerned about the negative impact on your reputation and overall business success.
Reported by GetHuman7605378 on Wednesday, July 6, 2022 4:53 AM
I am writing to share my recent disappointing experience with KFC in Hyderabad Attapur. I placed an order for my friend on June 25, [redacted], at 8 pm through the website. The order ID was K318W63960, and the mobile number provided was [redacted]. Unfortunately, despite the tracking showing the order as delivered, my friend did not receive it. After contacting customer service multiple times, I was promised a refund. However, after 12 days, the issue remains unresolved. The lack of communication, delays, and inability to address the problem have left me feeling frustrated and disheartened. My hope is to see this matter resolved promptly to restore my trust in KFC.
Reported by GetHuman-srinuunn on Wednesday, July 6, 2022 10:50 AM
I just want to ask if it's true that there's a charge for take-out gravy (25 pesos). I ordered a famous bowl for takeout and requested some gravy. Unfortunately, the KFC Salitran staff informed me that there's a 25 pesos fee for the gravy. I always thought KFC was known for its unlimited gravy, maybe I was mistaken. It's fine to pay for it, but the staff seemed unhelpful and not willing to assist. It felt like they didn't even acknowledge my request for gravy even after I paid the 25 pesos.
Reported by GetHuman-bagasala on Saturday, July 9, 2022 10:09 AM

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