On ******* I paid $*,***.** for flights for my wife and I from LIM to IGU, booking ID...
مشكلة خدمة العملاء GetHuman7673121's مع Kiwi.com من يوليو ٢٠٢٢
مساعدة بشأن مشكلتي في Kiwi.com
First: share to improve GetHuman7673121's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7673121 may need:
رقم الرحلة ورقم التأكيد ورقم التذكرة والبريد الإلكتروني عند الطلب ورقم الهاتف عند الطلب واسم الركاب وعنوان المنزل وتاريخ الميلاد
The issue in GetHuman7673121's own words
On ******* I paid $*,***.** for flights for my wife and I from LIM to IGU, booking ID *** *** *** and Ticket Numbers ***-********** and ***-**********. That trip was canceled due to COVID. I requested a refund and was not given one. Instead I was given credit using PNR: IFPWZI on Latam Airlines with the provision that I contact Kiwi.com you before Jan **, **** and use the ticket before December **, ****, but there were covid travel restrictions stil in place, particularly for U.S. Citizens traveling to Peru or Brazil, so I assumed the credits would be extended accordingly. In addition Latam has not resumed direct flights between LIM and IGU, not in January ****, not in December ****, not currently. Since my original flight is still unavailable and may never become available, would like to use this credit toward travel for my wife and I on LATAM LA **** departing MIA September *th at *:**PM arriving LIM *:** PM, with a return on September ** flight LA **** departing LIM **:** PM arriving MIA *:** PM. We'd like economy plus seat selection.**I sent a message similar to this along with a copy of the carrier voucher via the help function on Kiwi.com's website on July **nd, and I have yet to receive a response. I resent the message earlier today. The chat bot online is useless for anything but the most basic issues.
GetHuman7673121 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman7673121 fixed the problem
We are waiting for GetHuman7673121 to fix the problem and share the solution with the rest of us customers.
Please help with my Kiwi.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Kiwi.com customer problems.