On ******* I paid $*,***.** for flights for my wife and I from LIM to IGU, booking ID...

مشكلة خدمة العملاء GetHuman7673121's مع Kiwi.com من يوليو ٢٠٢٢

مساعدة بشأن مشكلتي في Kiwi.com
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رقم الرحلة ورقم التأكيد ورقم التذكرة والبريد الإلكتروني عند الطلب ورقم الهاتف عند الطلب واسم الركاب وعنوان المنزل وتاريخ الميلاد
The issue in GetHuman7673121's own words
On ******* I paid $*,***.** for flights for my wife and I from LIM to IGU, booking ID *** *** *** and Ticket Numbers ***-********** and ***-**********. That trip was canceled due to COVID. I requested a refund and was not given one. Instead I was given credit using PNR: IFPWZI on Latam Airlines with the provision that I contact Kiwi.com you before Jan **, **** and use the ticket before December **, ****, but there were covid travel restrictions stil in place, particularly for U.S. Citizens traveling to Peru or Brazil, so I assumed the credits would be extended accordingly. In addition Latam has not resumed direct flights between LIM and IGU, not in January ****, not in December ****, not currently. Since my original flight is still unavailable and may never become available, would like to use this credit toward travel for my wife and I on LATAM LA **** departing MIA September *th at *:**PM arriving LIM *:** PM, with a return on September ** flight LA **** departing LIM **:** PM arriving MIA *:** PM. We'd like economy plus seat selection.**I sent a message similar to this along with a copy of the carrier voucher via the help function on Kiwi.com's website on July **nd, and I have yet to receive a response. I resent the message earlier today. The chat bot online is useless for anything but the most basic issues.

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مشكلة خدمة العملاء
Reported by GetHuman7673121
يوليو ٢٨، ٢٠٢٢ - منذ شهرين
Not resolved
شاهده عملاء 5 حتى الآن
مشكلة مشابهة لـ 631 آخرين
عملاء 0 الذين يتابعون ذلك

Timeline

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يوليو ٢٨ ٥:١٨م