Netflix Customer Service Issues

Dear Netflix, I have some concerns about your decisions regarding the renewal of shows. Specifically, I am disappointed that "Young Royals" has not been picked up for a second season while other shows like "The Rain" have. Additionally, the cancellation of "I Am Not Okay With This" is disheartening as it addresses important issues faced by people of color in the LGBTQIA+ community. These shows hold significant personal value to me, and I have rewatched them multiple times. Failing to renew "Young Royals" would be a great loss, and I believe it is essential to support representation for the LGBTQIA+ community. Your choices impact viewers deeply, and I hope you reconsider renewing "Young Royals". #RenewYoungRoyals #SupportRepresentationBFletcher

Hola, buenas noches. Disculpen la hora. Mi nombre es Yanet A. Rodríguez Morales y tengo tres hijos. Mi hija mayor se llama Gabriela Domínguez Rodríguez, la del medio es Ma. Guadalupe Domínguez Rodríguez, y el menor es Baltazar Domínguez Rodríguez. Soy mamá soltera y me preocupa la situación de mi hija mayor. Cuando entró en la adolescencia, comenzó a mostrar rebeldía y desobediencia, lo que me ha resultado difícil de manejar. Pensé que el gobierno me brindaría ayuda a través de CPS, pero parece que la realidad es todo lo contrario. Me di cuenta de que en donde tienen a mi hija, en la casa hogar de CPS, le suministran drogas y fomentan su consumo. Esto me llevó a ser tachada de madre negligente, cuando en realidad solo quería proteger a mi hija de malas influencias. Es preocupante que esto esté sucediendo con mi hija y con otras niñas también. Necesito que se conozca la situación y lo que está ocurriendo con el gobierno. Por favor, ayúdenme.

I am a concerned customer requesting for Netflix to add FULL HOUSE to their streaming library. It is a heartwarming and educational show that many people can relate to. I find shows like "Cooking with Paris" uninteresting and not relatable to the majority of viewers. Given the challenges I am facing, including being in lockdown, having a broken toe, and dealing with a personal situation, I believe having access to Full House would greatly improve my current situation. I kindly request for Full House to be available on Netflix soon, ideally by August 9th, [redacted].

Hello, I have been a Netflix subscriber for the past year, and recently I have encountered a recurring issue with my My List feature. Specifically, I have noticed that the series "The [redacted]" keeps disappearing from my list and reappearing once a week. Despite having 24 saved items in My List, only 13 are consistently visible, while the rest seem to vanish intermittently. I have attempted various troubleshooting steps such as clearing browser cookies, accessing the site from different browsers and the mobile app, as well as searching for the series title directly. However, the problem persists. After contacting support through live chat and being informed that the issue would be escalated to tier 3 support without a clear resolution timeline, I am seeking advice on potential solutions. I am based in Bulgaria and have not changed my location during my membership. If anyone has experienced a similar problem or has an alternative contact method for Netflix customer support, I would appreciate any guidance. Thank you.

Hello, I'm Mary from Working in Neighborhoods, a local affordable housing nonprofit in Cincinnati. We are excited to announce our annual Hall of Fame banquet and silent auction coming back this November. We invite you to join us in supporting our efforts to combat the foreclosure crisis. Would Netflix be willing to donate an item for our silent auction? Your gift will receive a marketing package, featuring recognition on our website, social media, and at the event. For confirmation or more details, please reach out to me at [redacted] or ([redacted])-[redacted] ext. [redacted]. Thank you and have a wonderful day!

Dear Forum Members, I am quite puzzled as to why "Mindhunter" was canceled, considering its brilliance and departure from the specified company ethos. David Fincher's involvement in developing another serial killer series or film akin to the immersive experience of "Zodiac" and "Mindhunter" would be highly desired. James Vanderbilt, known for his work on "Zodiac," could also be a great fit for future projects. I urge for the revival of "Mindhunter" and the addition of "Mad Men" to the Netflix catalog to reduce the need for multiple streaming subscriptions. Additionally, I recommend exploring opportunities with Nick Robinson, particularly securing the rights to "Love, Simon" due to his promising career trajectory. On another note, a potential collaboration with Tom Cruise for a limited series in partnership with Paramount Studios could be a captivating endeavor. Furthermore, adding "Nobody" starring Bob Odenkirk and the beloved series "Due South" could bring a unique appeal to the platform. Thank you for considering these suggestions. Regards, N. from Ireland

I recently had to replace my debit card due to unauthorized activity. When I attempted to update my new card details on Netflix, I encountered issues. Despite spending two hours engaging with customer service representatives via phone and online chat, my problem remains unresolved. I have updated payment methods with other companies without any hassle in the past. I have been a loyal Netflix customer since [redacted] and have never faced this difficulty. I simply want to provide my new card details, but all attempts have been unsuccessful. If anyone could assist me with this issue, I would be grateful. I am considering canceling my subscription, although I would prefer not to. My account is under the name Kay P OBriant, and my email is [redacted] Any help would be greatly appreciated.

I have been a devoted viewer of Jane The Virgin since I was 14 years old. Approaching my 18th birthday, the show has been a source of comfort during my toughest depressive episodes. The blend of crime, romance, joy, and drama always surprises me with new nuances every time I watch. Despite having rewatched the series nearly four times, I am now unable to complete it as it has been removed. Without the familiar solace of the show, I feel adrift when facing anxiety attacks. The connection I feel to the Villanueva family is profound; Jane, in particular, feels like an older sister whom I admire. Losing access to the show has created a void in my life. Bringing back Jane The Virgin, even if only temporarily, would mean everything to me. Thank you for considering the impact it has on dedicated viewers like me. Sincerely, A devoted fan in need of her favorite show

When using Netflix on my Windows 10 computer with Chrome or another browser, after selecting a profile, the bottom row buttons on the next screen are unresponsive. Netflix attributes this to internet speed, but I've encountered this issue with both 4G and fiber connections. Restarting and resizing the page hasn't helped. I've been asked to record a video and send it to [redacted] once Covid lockdown is over.

I am here to kindly request a remake of "Cheese in the Trap" with a more satisfying ending. Although the show was great overall, the ending left me feeling unfulfilled. As someone who finds life tough and mundane, investing over 20 hours in a romantic series makes me crave a happy ending, not just a brief glimpse of one. I appreciate "Meteor Garden" for devoting an entire episode to their joyful conclusion. I am a fan of the charming Asian romantic series you offer and have been enjoying them all. Their wholesome nature combined with subtle romantic tension is delightful; however, I wish the happy endings were longer than a few minutes. Thank you for providing such entertaining content. If I could dream up a show, it would be a romantic comedy starring Yang Yang and Shen Yue! Thank you for your attention. Best regards, Jen F.

"Julie and the Phantoms" has yet to be renewed, causing uncertainty in the fandom, including myself. I urge the decision-makers to consider this show's immense impact. It has inspired viewers of all ages to pursue their dreams, teaching valuable lessons about resilience and self-belief. Personally, it emboldened me to venture into modeling and acting, dispelling my doubts. The series conveys profound messages of unity, empowerment, and diversity, addressing topics like mental health and representation. Its positive influence extends beyond entertainment, resonating deeply with many individuals. Let's hope for a renewal of "Julie and the Phantoms" for a second season. Wishing you all the best.

Sawt Al Watan Company for Artistic Production and Distribution is excited to showcase one of its recent projects. Despite the challenges posed by the global pandemic, we have completed two documentary series focusing on desert life and marine and river fishing customs in various countries. The Taraheel Program delves into the life of the Badia region, exploring the traditions of its people from Mauritania, Tunisia, Sudan, Niger, Chad, Morocco, Algeria, Jordan, and other nations. Additionally, the Beaches and Rivers series covers marine and river fishing practices, highlighting fishing techniques, fish varieties, and seafood meal preparation methods across multiple countries. If you are interested in our programs, please feel free to reach out to us via email. We look forward to potential collaboration with you.

My provider, Telstra, has recently claimed that my data usage has unexpectedly skyrocketed to over 50GB per month, attributing it to our Netflix connection. However, back in February and March, our data usage was only around 8 to 9GB. Despite Telstra's belief, I disagree that Netflix is solely responsible for this significant increase. We are contemplating suspending the service for a month to demonstrate this. Telstra recorded 50GB usage on September 24 and now claims it has risen to 58GB, despite us refraining from using Netflix since that date. It's perplexing. We've altered our Wi-Fi passwords but suspect another issue might be causing this spike. Could it be related to Netflix after all? - K.M. (Bill) Starr, Apt 60, 24 Kincumber Street, Kincumber, NSW [redacted]. Tel: [redacted].

I need help canceling my Netflix account. I have been unable to access using any of my email addresses or passwords. Despite not being able to log in, I am still being charged each month. The account may be under the names Stewart Stamper or Skip Stamper. The email addresses associated with the account are [redacted], [redacted], and [redacted] The charges are deducted from my Suntrust checking account.

Hello! I am writing to request a refund of [redacted] pesos from my Netflix account. I was surprised when Netflix automatically charged my account without any prior notice or confirmation. To resolve this issue, I would appreciate it if the deducted amount could be refunded to my GCash account. I have already cancelled my Netflix membership, but I really need this money back. Every amount, no matter how small, is significant to me here in the Philippines. I hope you can assist me with this request promptly. Thank you and have a great day!

I would like to express my support for Dave Chappelle and his special "The Closer." Netflix, please do not give in to the pressure from those who oppose it. The special is important and should remain available for everyone to watch. It was a bit surprising that I had to actively search for it on the release day, considering it is on track to become the most popular comedy special of all time. My family and I commend Netflix for their decision to broadcast this significant special.

I received this email, but my Netflix subscription is paid monthly and has not expired. I am confused about this notification. Hello, It appears that my subscription has supposedly expired. However, my Netflix subscription is set up for monthly payments and is not due to expire. I am unsure why this email was sent to me. Thank you for your attention to this matter.

Hello, my name is Brenda Knorr. Today at the bank, I was informed about a NetFlix subscription charge that I did not authorize. I currently reside with my stepfather who already has cable and Xfinity internet, so I did not make this purchase. The bank claims I made the transaction on the 15th, which was just a few days ago. I need assistance in tracing how my card was used for this unauthorized NetFlix subscription, whether it was through a phone, an app, or a computer. I am seeking information on the service address associated with this account. I appreciate your help in addressing this matter promptly. Kindly contact me at [redacted] to discuss this further and provide necessary assistance, as I may need to take legal action. Thank you.

I've been a loyal Netflix customer for around 15 years, and I have never felt compelled to comment on the service's content until now. I appreciate the variety offered at the current price points. However, I feel compelled to provide some feedback regarding a specific brand collaboration, Gwenyth Paltrow's Goop. From my perspective, Goop sells products that seem like snake oil and makes empty promises, potentially exploiting those who feel insecure. I am disappointed to think that a portion of my subscription fee supports this. While I am not threatening to cancel, I hope that there are others who share similar sentiments and express their concerns. When the time comes to reevaluate the partnership with Goop, I trust that Netflix will consider these viewpoints. Best regards, Paul D.

My father struggles with technology and recently created a new account without realizing it. He registered the new account under '[redacted]'. This account is brand new, just created before I submitted this query. I kindly ask for a refund due to this oversight and would like to update our original account that we've been using for the past 5-6 years. I prefer not to be billed for two accounts unnecessarily.