I informed Orange that I didn’t want to change to Go Start but to continue as pay as yo...

مشكلة خدمة العملاء GetHuman-sueyken's مع Orange من يونيو ٢٠٢٢

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The issue in GetHuman-sueyken's own words
I informed Orange that I didn’t want to change to Go Start but to continue as pay as you go with Orange. This was agreed but they continue to take * euros from my balance every month , they have cleared down ** euros despite several calls to the English speaking department, where they assured me it would not happen again. I would like a full refund and a call from them.

GetHuman-sueyken did not yet indicate what Orange should do to make this right.

Yet another call to Orange, this time from my husband!*They have reverted me back to Pay as you Go and paid €* back into my account for my trouble. This did not cover the amount taken when they changed me to Go Start, so not completely satisfied but will probably now use up my money and change to another company. Thank you for your your help.
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Orange

مشكلة خدمة العملاء
Reported by GetHuman-sueyken
يونيو ٧، ٢٠٢٢ - منذ شهرين
Not resolved
شاهده عملاء 23 حتى الآن
مشكلة مشابهة لـ 424 آخرين
عملاء 0 الذين يتابعون ذلك

Timeline

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يونيو ٧ ٢:٥٣م
أشار GetHuman-sueyken إلى أنه لم يتم إصلاح المشكلة حتى الآن.
يونيو ٧ ٧:٣٢م
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يونيو ٨ ٤:١٧ص
أشار GetHuman-sueyken إلى أنه لم يتم إصلاح المشكلة حتى الآن.
يونيو ١٣ ٩:٥٧ص