Snapchat Customer Service Issues

My account is currently locked, citing a violation of community guidelines, which I dispute. On September 7 around 4:00 PM, my Snapchat was locked while I was at work in a metaphysical store that sells various crystals, salts, and crystal powders like selenite powder. I had posted a photo of selenite powder on my story, leading to the suspension. The powder is used for its cleansing, healing, and charging properties in kits we create for different purposes like self-love, money, good health, protection, and healing. I need my account unlocked urgently for school and to stay connected with family and friends, especially my cousins in another country, as Snapchat is my only means of communication with them. Additionally, I help people dealing with serious issues like suicide and academic struggles through the platform. Please assist in unlocking my account.

I accidentally posted something on my Snapchat story that I didn't intend to write. Now, my account has been permanently banned, and I cannot find a way to explain that it was a mistake. It was just a typo, and I'm hoping to reach out to their managers to seek help in restoring my account. Not being able to communicate with my friends is making me feel a bit down. The message I posted was not intentional.

I had a Snapchat account under the name "prachipillay743," but it got accidentally deleted, and I got logged out of it. Unfortunately, this account wasn't linked to any email or phone number, so I'm having trouble accessing it now. It's crucial to me as I had important things in that account. I would really appreciate any help in recovering my account. Thank you.

Hi, I would like to request a change in my birthday information. Recently, I accidentally altered it, and now it displays the incorrect date. My birthday is approaching next week, and the error means no one will be informed. As I lack friends, having my birthday registered would at least prompt some well-wishes through the Snap feature. It is just the month that needs correction. I kindly ask for your assistance in updating this detail. Thank you for considering my request. I genuinely appreciate your help and wish you a good day. Your cooperation is greatly valued. Warm regards.

I am currently experiencing an issue with my Snapchat account being locked out repeatedly. After waiting for 24 hours, I was able to log in briefly before being automatically logged out after 10 minutes. Attempts to create a new account result in a "connection error," despite following all the guidelines and refraining from using third-party apps or a VPN. Despite my efforts, I have not received any communication or resolution from Snapchat support. Each time I try to check my support ticket, I encounter a message stating, "page doesn't exist." Snapchat, please improve your support services as my account is being flagged as "temporarily locked" on login attempts.

I am reaching out because I am extremely desperate. I have tried to contact Snapchat support without success. I am persistent and won’t give up until I find a way to get my Snapchat back. This is my last effort. Please consider unlocking my Snapchat account. Like many, Corona has taken away many of my childhood memories. I have been isolated for over a year, missing my favorite sports, doing online school, and not seeing my friends. Looking back at my Snapchat memories and interacting with friends helped my mental health during this time. Unfortunately, these memories were taken away within seconds as I cannot access my account. I do not understand why my account might be locked as I haven't violated any guidelines. Please show some empathy towards me, Mr. Spiegel. I have been a loyal member and Snapchat is my favorite social media platform. It is where I connect and express myself. It is disheartening to see one of my favorite apps not making an effort for dedicated users like me. Sincerely, Snapchat-gabiiiii.xox

Today, I encountered an issue with my account where I was abruptly logged out. Upon a brief login, I noticed that my account had been compromised. The hacker changed my email, password, and blocked me from accessing my Snapchat account. My username on Snapchat was Babycandy2002, with a birthday listed as 12/21/[redacted]. Prior to the unauthorized access, my account was associated with my school email, [redacted], and phone number [redacted]. During the short login window, I discovered that the email on my account had been altered to [redacted] by an unauthorized user, who forced me out of the account. Notably, my account indicated a location in Africa, which is inaccurate as I reside in South Carolina, USA. I have been a long-time user of this account and I am hoping that there is a way to recover it.

I have never been banned or temporarily locked out of my Snapchat account before. A friend posted something that potentially violated the community guidelines while using my phone, resulting in my account being permanently locked within an hour. I have cherished this account for the past six years, containing six years' worth of memories that are now inaccessible. I have never violated any rules in the past or used third-party apps. I am extremely upset about not being able to regain access to my account and have been unsuccessful in resolving this issue despite trying throughout the day. I am hoping someone can assist me in recovering my account as I am feeling very distressed over this situation.

Dear Snapchat, I have been unable to access my account for a week now. I deleted the Snapchat app because I needed to update my phone, and since my password was saved on the app, I could easily log in without needing to enter it each time. However, after reinstalling the app, I couldn't remember my password when prompted to enter it. Even when I tried the "forgot password" option, it claimed my number was invalid, which is the same one I used to create the account. Despite reaching out to Snapchat support, I only receive automated responses. I can provide details in this email to verify my ownership of the account. The last access to my account was on September 12, [redacted]. While I have noticed Snapchat assisting others in similar situations by posing security questions for verification, I have not received that option. I kindly ask for your help in regaining access to my account, and I am willing to provide further information or answer any security questions necessary.

Hi there, My Snapchat account with the username mackenzieguzman has been active for over a decade. Recently, I received an email from Snapchat support, stating that my account was locked due to a violation of terms and agreements. The last post on my account was a story featuring my wife, and I do not believe that posting about my same-sex partner constitutes a violation. My account was unexpectedly locked while I was asleep, and I am eager to regain access as it holds significant memories, including videos of departed loved ones and is a vital communication tool for connecting with family and friends across different locations. I am unsure why my account was locked, especially while I was unaware. I am requesting guidance on how to unlock my account. I value your assistance in resolving this matter promptly. My account details are as follows: Username: mackenzieguzman Email: [redacted] Phone Number: [redacted]

I have attempted to contact Snapchat Support multiple times in the past month without success. I received a notification on 9/4/[redacted] that my account was being hacked while I was in Mexico, and have proof through time-stamped photos. Subsequently, I received an email stating my account was permanently locked without an explanation. Despite my efforts through various channels, including email and social media, I have been unable to reach a resolution. I believe my account is still active as my friends can still interact with me. I am seeking assistance from Snapchat directly to clarify the situation and regain access to my account. Any guidance on how to proceed would be appreciated.

I am experiencing a frustrating situation with Snapchat. My account got permanently locked after I posted pictures of vitamins on my private story, which Snapchat mistakenly identified as drugs. Despite following the guidelines, my account was unjustly banned. Regrettably, there is no way to reach a live person at Snapchat to resolve this issue. Losing six years of photos and contacts is disheartening. This seems to be a widespread problem affecting many users who are losing precious memories and connections. When attempting to contact customer support, only automated responses are received with no resolution in sight.

I've encountered an issue with my phone number being linked to a previous Snapchat account. Due to this, I am unable to associate it with my current account. I urgently need to disconnect my phone number from the account it's currently linked to because it is redirecting my contacts to a fake account named "smokeweed123." This situation is causing me a lot of embarrassment and frustration, and I'm struggling to find a solution to resolve this issue.

Username: abbyfletch1. I am struggling with so many things, and having my account locked with all its contents gone is making everything more difficult. Losing my account has left me feeling lonely and like I am losing myself. I have put so much effort into that account only to see it disappear. I have reached out multiple times for help but have not received any response. I have tried creating a new account, but they keep getting locked. I even purchased a new phone hoping to start fresh, but the new account got locked too. All I am asking is for a second chance to prove that I mean no harm. Please, I just want my account back.

Hello Snapchat, I am reaching out about an issue I am facing. I recently received a video that contained inappropriate content, unknowingly. I attempted to have it removed by sending it to another phone, and as a result, my account got deactivated. I am having trouble reactivating it despite understanding and apologizing for the mistake. I am 16 years old, and this is the second time something like this has happened, with the previous incident being due to a phone glitch. There are important memories, such as photos of my grandparents, family, schoolwork, and passwords stored on my Snapchat that I cannot afford to lose. I am seeking assistance to regain access to my account and recover the data. Thank you for your cooperation. Kind regards, Sofija. Username: sofija_sorge2 Password: Horse2055 Phone number: [redacted]

This afternoon at the gym, I misplaced my phone. I located it using the "Find My iPhone" app, but noticed issues with my Cash App and Venmo. Strangely, when I opened Snapchat, I was logged out. Now, when I try to log back in, a message pops up saying, "Your account is currently deactivated. Would you like to reactivate it?" After selecting "Yes," the login screen loads but nothing happens. Additionally, I received an email stating that my account has been locked. I need help resolving this problem promptly. I am currently addressing the security concerns regarding my phone and accounts. Losing access to my Snapchat, where I've connected with friends for a long time, would be disappointing.

I made an inappropriate joke on my private Snapchat story, pretending to sell drugs with flour on a scale. After being IP banned, I lost access to Snapchat. Not having the app has caused me to feel left out from my friends who only communicate through Snapchat. I'm hoping to have the IP ban lifted so I can create a new account and reconnect with my friends. Thank you for your help. Sincerely, /Victor

Dear Support Team, I hope you are having a great day. I kindly request an expedited account verification process. I am an active user with a significant following, frequently engaging with my audience through posts and stories. My account username is "write here" e_hazzazi. Please refer to my social media account links: Instagram: e_hazzazi50 Twitter: e_hazzazi50 TikTok: e_hazzazi50 Verifying my account is crucial to reach a wider audience, enhance content visibility, and secure my identity. Your assistance in this matter is highly appreciated. Thank you for your attention. Sincerely, Dear Support Team, Thank you for your response. I confirm that the email I am using matches the one linked to my Snapchat account. The phone number provided also corresponds to my account: +[redacted]3 [redacted]. Attached, please find the required selfie video for verification purposes. Thank you once again, Kind regards

Hello, I am Naman Bafna, known as "namanbafna1907" on Snapchat. I have been trying to recover my Snapchat account but have not had any success despite following all the necessary steps such as replying to the auto-generated ticket and changing my password. I have not violated any community guidelines and am unable to access important memories dating back six years. Unfortunately, my account was hacked two weeks ago, and I have been struggling to regain access ever since. I am reaching out for assistance as the Snapchat support team has not been able to help me so far. Losing access to my account has been particularly tough for me during an already challenging time. I kindly request your help in recovering my account and assure you that there will be no further issues. I believe in second chances and sincerely hope for your prompt response. Thank you and have a great day. - Naman B.

Hello, I would appreciate any assistance you can provide as I am in need. A few weeks ago, I accidentally dropped my phone in water, and it stopped working. I have a replacement now. I have tried to log back into my Snapchat account on both the new phone and others using the password I believe is correct, but it doesn't work. When attempting to reset the password, I do not receive the email. The email associated with the account may be [redacted], which I no longer have access to because it was on my old phone. It might also be [redacted], but I can't recall. This account holds important memories, including photos with loved ones no longer with me. I hope you can assist me in recovering this account. I have already lost my camera roll due to storage issues preventing me from backing up to iCloud. Thank you for your help.