On October **th I was informed by mail that my State Farm home owners insurance policy...

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The issue in GetHuman-devwatki's own words
On October **th I was informed by mail that my State Farm home owners insurance policy **-EH-E***-* would not be renewed. The reason I was given was that my policy “did not meet our new business underwriting requirements”. *The letter then listed two claims from May and June of **** which happened under a different insurance company before my current policy with State Farm began. *My policy began when my local agent, Chad Haynes, reached out to me after I requested an online quote. Chad met with me and went over my history and offered me my current policy bundled with auto. Since that time I have made zero claims and have made all payments on time. *I find it irresponsible and inconsiderate that State Farm now wants to cancel the policy it offered me when absolutely nothing has changed on my part since I signed up. Why offer me the policy in the first place? This puts me and my family in a position to have to scramble to find new coverage.*My agent has been in contact with me and trying to get this decision changed - but his efforts have failed. **The claims on my record from my previous insurance company were actually a misunderstanding. I was seeking clarification on if certain things were covered on my policy- and was told to fill out an online form- which turned out to file a claim. I was not intending to file a claim- only for someone to tell me if some possible storm damage was something that might be covered. ( nothing was paid out ). I did not have a good agent that kept in contact with me and helped me understand the claim system- I was referred to an online form. **So now, because * and half years ago I misunderstood the claim system and had the gall to actually try and use my insurance (under a different company) my current policy which I have never made a claim on is being cancelled. *That may somehow make financial sense to State Farm- but it doesn’t make common sense or human sense- and it’s sure not being a good neighbor.

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State Farm

مشكلة خدمة العملاء
Reported by GetHuman-devwatki
أكتوبر ٢٩، ٢٠١٨ - منذ ٤ أعوام
Not resolved
شاهده عملاء 22 حتى الآن
مشكلة مشابهة لـ 267 آخرين
عملاء 0 الذين يتابعون ذلك

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