*. T-Mobile has some bad customer service.**. T-Mobile has reception in my area but it...
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The issue in GetHuman7618328's own words
*. T-Mobile has some bad customer service.**. T-Mobile has reception in my area but it is very poor in my new area and not what I’m supposed to get.**. T-Mobile customer service reps don’t know things customers know because they are not in this country.**. They lie**. They don’t listen to me and have laughed at the fact my issue had not been resolved.**. When I ask for a U.S. based customer service rep they refuse and have even hanged up on me,**. T-Mobile customer service is a wall of protection for the company and I’m very unhappy and going to leave after I was with sprint since **** and I told them to have there resolution dept contact me and they don’t even know what that means..***Im trying to get better reception. In the past sprint had a magic box. Sprint is now T-Mobile. T-Mobile had one but it has to be connected to an internet service. When I asked for a booster they said they have one. I asked if it was the one that needed internet and was told no. I was told one was going to be mailed. A week later I called again and had to explain everything all over again and I only wanted to know if the thing had been shipped. I was told it shipped out * days prior to my call. Then I called seven days after that and had to explain it all over again, was informed that since I didn’t have internet I wasn’t getting one. *Okay, they said it didn’t need internet and they said it was en route.*Two big fat lies.*Why would I need a booster if I had internet? That question was not answered. When I told them to put me through to a person in charge they couldn’t.*When I asked about someone in the resolution dept they fell silent. I then told them I don’t want to go to a different company and I was going to because of this time consuming game they play about not knowing things and they need to have someone two management tiers higher to call me and nobody cares as I have not received a call. I request an U.S. based customer service because they are better skilled at handling these things than people who do not live here. By here I mean the US, and it isn’t for any other reason l even tolerate not being understood and not understanding due to language barriers.*I’m frustrated and I feel like they’re a sociopath boyfriend not being available when they’re accountable. Seriously, this is a company I pay average ***.** monthly and I have had good experiences with sprint but not since T-Mobile took over. *So, how do I get to an American based customer service team? They’re going to lose me if they don’t care.
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