I returned the signal booster to the Tmobile shop and the representative boxed and put...

مشكلة خدمة العملاء GetHuman-tejeshgo's مع T-Mobile من يوليو ٢٠٢٢

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اسم صاحب الحساب ورقم الهاتف في الحساب وعنوان إرسال الفواتير وعنوان البريد الإلكتروني والأرقام الأربعة الأخيرة من SSN والرقم السري / كلمة المرور في الحساب
The issue in GetHuman-tejeshgo's own words
I returned the signal booster to the Tmobile shop and the representative boxed and put a shipping label and informed me to drop it at UPS. The representative at Tmobile didn't take off the equipment return from my account and informed me when it will be received in the warehouse it will be taken off. I drop off the package at UPS and after a year I notice my account has gone into collectors with the charge and affected my credit because the equipment was not found in the warehouse. All this while i was never informed that the equipment was not at the warehouse. **I have been following up with customer care for the past *-* months on this. On my second call, they said they have found it and waiting to be scanned but that never happens and the collectors are waiting to hear from Tmobile. **Please guide me on what can be done

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مشكلة خدمة العملاء
Reported by GetHuman-tejeshgo
يوليو ١٠، ٢٠٢٢ - منذ ٣ أشهر
Not resolved
شاهده عملاء 21 حتى الآن
مشكلة مشابهة لـ 422 آخرين
عملاء 0 الذين يتابعون ذلك

Timeline

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