Ticketmaster Customer Service Issues

On Saturday, November 13th, I attempted to buy 4 tickets for the Penn State vs Michigan football game. After entering my card details, Ticketmaster's website was stuck on "processing" before showing an error message. It stated the purchase couldn't be completed due to a Ticketmaster issue. With no confirmation email, I bought physical tickets at the game from another seller. Surprisingly, today I found a $[redacted] charge on my bank account from Ticketmaster for the tickets I thought weren't purchased. I need guidance on how to get a refund for these tickets as I was mistakenly charged despite being informed the transaction failed and no confirmation was sent to me.

I attempted to buy tickets in section [redacted] for the [redacted] Cortaca Jug game at $50 per ticket. During checkout, I was informed that they were no longer available, and when I tried again, the price had increased to $65 per ticket. Worried I wouldn't get any, I purchased them. Afterward, I checked again and found that the original section I desired was actually available. Despite trying to call without success, I contacted Discover, who advised me to buy the tickets I wanted and dispute the original purchase later. I have done so and am requesting a refund for the tickets I bought since the section I preferred was actually available despite not showing during my initial purchase.

In September, I bought tickets for the Chicago Bears vs. San Francisco 49ers game on October 31st. Unfortunately, due to travel restrictions after my trip to Europe, I had to sell the tickets at a loss on October 30th. Since my credit card was replaced, I provided my Canadian bank account information for a refund, but I still haven't received the confirmation deposits. Now it's November 19th, and I'm anxiously waiting for the $[redacted] USD refund from Ticketmaster to help with Christmas shopping. Despite my daily emails over the past two weeks, I haven't had any luck reaching Ticketmaster for assistance.

Hello, I was in the process of completing my reservation when I realized I had selected the incorrect route. I intended to travel from Zermatt to Davos in Switzerland with 7 stops instead of the 5 stops that were initially chosen, passing through other mountain villages. The train for both routes is set to depart at 7:37. Although I briefly looked at the trains departing at 5:37 and 6:37, I was dissatisfied with the routes offered, so I decided to go back to the 7:37 train but mistakenly chose the wrong option. This journey is significant to me as I have been planning it for years but never had the opportunity to do so. It is an 8-hour trip, and I am unlikely to have another chance in the future. The route I prefer is particularly scenic, as I have always wanted to see the Reinschlucht, which is not included in the alternative route. Both route options cost CHF 59 and take the entire day. I kindly request your assistance in changing my route to ensure I can visit the destinations I have always dreamt of seeing: Zermatt-Visp/Brig-Andermatt-Disentis-Reichenau-Filiseur-Davos Dorf. This journey holds great significance for me, and I look forward to your prompt response. Thank you, Duy

Order number 21-[redacted]/DL2 I noticed an error with the ticket price I was charged. The listed price is $[redacted], but I was charged $[redacted] per ticket for seats RORCH ROW H seat 4 and 5. I checked this within 30 minutes of receiving my confirmation. I am requesting the difference to be refunded to my credit card. My confirmation states tickets are for a gift for my granddaughter who is handicapped. As I ordered one handicapped seat and one companion seat, I need to print the tickets, as GO MOBILE is not suitable for me. Additionally, the billing information displays my neighbor's name, not mine. I require this to be corrected. The last 4 digits of my credit card are [redacted]. Thank you, M. Daniels

I bought two tickets for the Brian Wilson concert at Armadillo Glasgow, which has been postponed for the third time. I still plan to attend because I have friends in the band, and usually, we get VIP tickets and backstage passes. Due to a new need for a carer for one of the ticket holders, I am inquiring if accommodations can be made. Our tickets are for Row C, numbers 24 and 25, under order number 58-[redacted]/UK3. Any assistance would be appreciated as we aim to secure front row seats for easier access to the backstage and soundcheck/VIP passes. This access is crucial for post-concert meetups and to confirm any changes in meeting arrangements. Any guidance on this matter would be highly valued.

Please assist me in canceling order #54-[redacted]/SCS. I attempted to purchase tickets last night, but your website had technical difficulties. Despite multiple attempts, the order continually timed out and eventually went through for seats in two different sections instead of the two I intended to purchase. The email confirmation shows the order that timed out actually went through around 11:58 pm (54-[redacted]/SCS). I kindly request a refund as this situation was beyond my control. Thank you for your assistance.

I recently bought a total of eight concert tickets through my Ticketmaster app. Initially, all tickets were visible in the "My Tickets" section. However, they have now vanished from there. I have contacted Ticketmaster's customer service via email but have not received a response yet. The customer service Fan Line is also not answering calls due to being short-staffed, prompting ticket holders to email their concerns instead. Here are the details of my purchases: 1. Los Temerarios – 4 Concert Date: 2.4.22 $[redacted].80 Purchase Date: 10.18.21 Last 4 digits of Debit Card: [redacted] 2. Ricardo Arjona – 4 Concert Date: 4.22.22 $[redacted].36 Purchase Date: 10.14.21 Last 4 digits of Debit Card: [redacted] Could you advise me on how to get my tickets to reappear on the app? Thank you for your anticipated help! Regards, D. M. [redacted]

Hello, I am a devoted music enthusiast, particularly a fan of the sensational KPOP group BTS. I was thrilled to hear about their upcoming live concerts. However, I encountered challenges with Ticketmaster regarding tickets for the canceled MAP OF THE SOUL TOUR show from 2[redacted]. Despite being promised a presale code, I was left on a waitlist with no available tickets, while scalpers were reselling them at exorbitant prices. I have faced continuous disappointments and empty promises from Ticketmaster, missing out on fair opportunities to purchase seats at face value. I have documented evidence of my attempts to secure tickets. It would mean a great deal to me to receive a unique code for the concert, as I have been eagerly trying to attend since last year. I encountered similar issues during previous attempts to purchase tickets, adding to my frustration. I sincerely hope for a swift response to address my situation, especially with the concert coinciding with my birthday. Thank you.

I purchased tickets to see Mary Chapin Carpenter in Denver, Colorado. Despite her absence, an alternate act is set to perform. Given the circumstances, I am requesting a full refund for my Order Number: 5-[redacted]/MTN. Kindly process the refund to the same credit card used for the purchase. Thank you for your prompt attention to this matter. Message from Ticketmaster: Thank you for contacting us regarding your tickets. I understand your decision not to attend the concert. Unfortunately, the Event Organizer is currently not offering refunds. For any updates on the event, kindly monitor your Ticketmaster account for any changes or options provided by the Event Organizer. You may still have the choice to resell or transfer your ticket(s), as indicated in your Event Details.

I am writing to request a refund from Ticketmaster. Money was deducted from my account after attending the BTS concert at SoFi Stadium in Los Angeles on November 27th. Despite checking with the box office for seat changes, they had no available seats and suggested looking on Ticketmaster's website. I searched but found no tickets. I did not receive any purchase confirmation via text or email, nor did I receive a mobile code for entry. Upon returning to the UK, I discovered duplicate charges on my card totaling $[redacted].75 and $[redacted].58. As I did not authorize these transactions, I am seeking a refund. The payments are currently pending in my account and need to be reversed. Ticketmaster should acknowledge the lack of tickets in my account and the absence of any mobile information for the concert.

I purchased tickets through Vivid Seats, but only received one ticket even though I ordered two. Vivid Seats claims the seller sent both tickets, but I only see one in the transfer email. The seller initially had three tickets, one was sold just before I purchased, and I bought the last two. However, the seller only sent one ticket to me. My daughter accepted the ticket on Ticketmaster using her account, but I still haven't received the second ticket. Vivid Seats asked the seller to resend, but I still don't have it. With the concert tomorrow, I am worried. Can the seller retrieve the ticket if it was sent to someone else? What are my options now? I urgently need the second ticket in the same seat I ordered. Your prompt assistance is greatly appreciated. Thank you.

I believe my Ticketmaster account has been blocked unfairly. Yesterday, I purchased tickets for three different events, ensuring I stayed within the ticket limits for each. Later, I also bought three premium parking passes and an early entry pass before being blocked from making any more purchases with the error message, "You have exceeded the ticket limit." My name is Mona Herman from [redacted] Manchester Rd Apt 2, Poughkeepsie, NY [redacted]. I am reaching out for assistance as I am urgently trying to buy just one more ticket for an event, specifically for Robert Plant and Alison Krauss. Despite attempting to contact Ticketmaster's administrative offices via phone, I have yet to receive a response.

Hello, I attempted to purchase a ticket for the Dodie concert on February 19th at the Corona Theater in Montreal twice. Each time, an error message appeared, stating that the transaction could not be completed. Despite this, my credit card was charged USD 95.12 each time, totaling CAD [redacted].00. I have been charged twice for the ticket but have not received it. Kindly email me the ticket and promptly refund the second charge made. Enclosed is a screenshot of the error message for your reference. Thank you for your quick assistance. Sincerely, M.-J. Ghaleb.

Hello, I attempted to purchase a ticket for the Dodie concert on February 19th at the Corona Theater in Montreal twice. Unfortunately, each time I encountered an error message stating that the transaction could not be completed. It read: "Oops! There seems to be a problem with your payment. Your transaction was unsuccessful. Please contact your bank for more information." Despite the failed transactions, my credit card was charged the amount of USD 95.12, equivalent to CAD [redacted].00, on both occasions. I have been charged for two tickets, yet I have not received any tickets. Please forward the ticket to the email address provided and promptly refund the second charge that was withdrawn. Thank you for your swift assistance, M.-J. Ghaleb

Hello, I bought tickets for the Barbarians versus Samoa game last Saturday, and it got canceled because of Covid-19. I was informed that the RFU will issue a full refund for the game. I am wondering how I can receive this refund back on my card through Ticketmaster. It is crucial as I purchased tickets for a few friends as well, and I need to reimburse them. Thank you, P. R. Order number: #8-[redacted]/UK1

I recently created an account to purchase tickets for the For King & Country show in Columbus, Ohio on Dec 17th. However, after placing the order, I noticed that the account used an invalid email address due to an auto-complete error - [redacted] instead of [redacted] I tried to correct it through the website, but the confirmation code was sent to the wrong email. I attempted to contact [redacted], but received an automated response saying it's not monitored. I need assistance in changing the email on the account.

I purchased tickets from the Wet Leg website with an early access code for an event, but when I tried to access them this morning, the code did not work. The link provided for the presale does not have a place to enter my code. I have reached out to both the Wet Leg store and Ticketweb customer service without a resolution. Any assistance would be greatly appreciated as I am eager to secure tickets before they go on general sale. I am hoping to purchase four tickets for the [redacted] Club event. Thank you in advance for your help. Regards, S.

My daughter bought a ticket for an Alabama game, but she never received it. She tried calling and emailing Ticketmaster several times before the event, but no one responded. The game was on November 6, [redacted], against LSU and her order number is [redacted]. Her email is [redacted] I am requesting a refund on her behalf. She followed all the instructions but still didn't get her ticket, and Ticketmaster didn't respond to her emails or calls before the event. This level of customer service is disappointing.

I noticed four separate charges on August 25th on my American Express card for "Ohio State Buckeye" that seem to be related to football season tickets. There were three charges of $[redacted] and one charge of $[redacted]. After confirming with the Ohio State ticket office, I realized I only purchased one set of season tickets for around $[redacted]. I understand that the difference in price might be a Ticketmaster fee. I did not authorize nor receive anything for the two $[redacted] charges and the $[redacted] charge. They seem to be a mistake. I have already raised a dispute with American Express, but the charges were reapplied. I would appreciate it if the issue could be resolved promptly. Thank you for your attention to this matter. - D.H.