I am trying to contact prepaid gift card about a fraudulant charge. I have called twic...

مشكلة خدمة العملاء GetHuman7055538's مع US Bank من يناير ٢٠٢٢

مساعدة بشأن مشكلتي في US Bank
The issue in GetHuman7055538's own words
I am trying to contact prepaid gift card about a fraudulant charge. I have called twice now and have waited a combined totalof over ** minutes All I want to do moose is to solve the customer service problems and get these people to really care about their customers. Waiting so long on hold is unprofessional and irresponsible.
Over an hour and a half on home doesn’t help anyone. This was frustrating because the customer service people didn’t even care. All they did was repeat excuses.
Strike is to train your people to listen when there’s a customer who’s unsatisfied and frustrated or hired more people to handle the complaints. And find people who speak native American English so they can be understood on a phone call.
Over an hour and a half on home doesn’t help anyone. This was frustrating because the customer service people didn’t even care. All they did was repeat excuses.
Strike is to train your people to listen when there’s a customer who’s unsatisfied and frustrated or hired more people to handle the complaints. And find people who speak native American English so they can be understood on a phone call.
How GetHuman7055538 fixed the problem
I had to wait over an hour on two phone calls. The company seem to have no concern that it took so long all they had was excuses. I finally called my son and have him call but I feel that their customer service stinks.
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US Bank

All I want to do moose is to solve the customer service problems and get these people to really care about their customers. Waiting so long on hold is unprofessional and irresponsible.
مشكلة خدمة العملاء
Reported by GetHuman7055538
يناير ٢٤، ٢٠٢٢ - منذ ٧ أشهر
Fixed
GetHuman7055538 shared how to fix
شاهده عملاء 8 حتى الآن
مشكلة مشابهة لـ 150 آخرين
عملاء 0 الذين يتابعون ذلك
Items needed
رقم البطاقة
الاسم على الحساب
4 الأخير من SSN
العنوان على الحساب
عيد ميلادك

Timeline

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