Hello,**Your online system and customer support is really horrible. I received a...
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Hello,**Your online system and customer support is really horrible. I received a ****-G form in May, **** and it was issued in error. My last claim that was filed and paid out was **.**.****. I went online and went through the verification process through ID.me and then got an affidavit that was notarized to submit as the ****-g claim as being fraudulent. However, your two step authentication process is stuck and it keeps circling over and over again asking me for my verification code, I enter it, it accepts it, and then it asks for the code again and will not let me into the website.**I have the affidavit on the ****-g, and I can’t submit an RA form with the affidavit because the website will not let me in. I have been trying for over a week every day and nothing works. Your system and no humans able to talk to you about your situation is very frustration. It one customer phone line is actually answered by a human. The system and all of the phone numbers listed on the demo website go to a central call message where the system promptly hangs up on you and says all customer service representatives are busy. This is awful.**I need help to send my affidavit that has been notarized with the ****-g that is categorized as fraud to someone to help me resolve and retract the ****-g for ****.**Please call me at *-***-***-**** as soon as you can to help me figure out how to get this to the right people to get my ****-g to a resolution.**Thank you.***Laura Mayo
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