URGENT! New HP printer won't print because seems internet signal combines both *.*G and...

مشكلة خدمة العملاء GetHuman3456941's مع Verizon FiOS من يونيو ٢٠٢٢

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رقم التعريف الشخصي للحساب ، واسم صاحب الحساب ، ورقم الهاتف ، والبريد الإلكتروني للحساب ، وعنوان الفواتير ، وآخر 4 من الضمان الاجتماعي
The issue in GetHuman3456941's own words
URGENT! New HP printer won't print because seems internet signal combines both *.*G and *G. *HP rep says call Verizon to "split" the signal. **I think that means we need FIOS to "split" two lines that are merged (*.*G and *G) so that my HP printer can read just the *.*G. But rep says the two different connections are fused together. So there's no connection for the HP printer, which can't print on *G only *.*G.**I've spent almost * hours with HP and FIOS trying to get my new HP printer to print. It stopped printing in April* then stopped scanning in May. Now it's stopped printing AGAIN.**Right now on my MacBook Pro computer it shows TWO internet wifi connections are ON at the same time. Rep says that means my computer has both *.*G and new *G signals (I think it's the right word). But the computer reads it as if they're combined--so the printer can't print.**The printer's new, bought in April **** but it's an older model: model **** HP Office Jet All-in-One.**FIOS chat rep could tell me only that we have *** speed, not if it's *.*G, *G, or both.**PLEASE help!!! We're desperate to be able to use this new HP printer, which was able to print when we got it. **QUESTION: What happened to make the printer stop working NOW? It was able to print for a while after we got it* then scanner didn't work* now neither. Did FIOS change our signal between April and now, June?**URGENT! THANK YOU!

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Verizon FiOS

مشكلة خدمة العملاء
Reported by GetHuman3456941
يونيو ٢١، ٢٠٢٢ - منذ ٣ أشهر
Not resolved
شاهده عملاء 11 حتى الآن
مشكلة مشابهة لـ 438 آخرين
عملاء 0 الذين يتابعون ذلك

Timeline

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يونيو ٢١ ٣:١١م