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Empower Individual Investors

Phone Number & Getting a Rep

Empower Individual Investors number

855-855-8005
Toll-free·Calls Individual Investors· See main phone number & contact info
Q:

How do I talk to a human at this Empower number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm MST. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Empower Individual Investors?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Empower customer service contact information

This is the #3 most popular Empower phone number out of 8. Click above to go back to the main customer service number and other contact information, including Empower email addresses, twitter handles, and live chat options.

More Empower Customer Phone Numbers

Customer Service

877-630-4015
Main phone number · Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Workplace Customer Service

855-756-4738
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being · Please say or enter your Social Security number.

Corporate 401k Plans

877-694-4015
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Government, Taft-Hartley, healthcare, education or faith plans

800-695-4952
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Core Markets Plan Sponsors

877-630-4015
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Large Market Plan Sponsors

800-719-9914
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Government and Taft-Hartley Plan Sponsors

855-468-4141
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Empower phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human

What are the hours and when should I call?

Empower operates the call center for this 855-855-8005 phone number Mon-Fri 9am-5pm MST.  The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 9,770 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empower phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empower staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Empower is Thursday. The most busy day to call Empower is Wednesday.  Again, this is based on a sample of 9,770 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday. 

The best time to call

In summation, the best day to call Empower is Thursday.  In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Empower number, but it is also the day with the shortest hold times.
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