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HughesNet Member Services

Phone Number & Getting a Rep

HughesNet Member Services number

888-667-5537
Toll-free·Calls Member Services· See main phone number & contact info
Q:

How do I talk to a human at this HughesNet number?

A:Press 0
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to HughesNet Member Services?

A:The average hold time is 9 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All HughesNet customer service contact information

This is the #3 most popular HughesNet phone number out of 6. Click above to go back to the main customer service number and other contact information, including HughesNet email addresses, twitter handles, and live chat options.

More HughesNet Customer Phone Numbers

Customer Service

866-347-3292
Main phone number · Toll-free · 24 hours, 7 days · Press 2 then 0 at every prompt. · Enter or say the 10-digit phone number associated with your account.

Order New Service

888-615-0298
Toll-free · 24 hours, 7 days · Press 1 to order service, press 2 for customer service ·

Cancellations

877-329-1403
Toll-free · 24 hours, 7 days · Direct line for cancellation · Your call is very important to us. Please remain on the line while we find a support agent to help you.

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Corporate Offices

301-428-5500
24 hours, 7 days · Just remain on the line, and a representative will assist you. · For customer support, press 1. For investor relations, press 2. To become an installer or dealer, press 3. To dial by extension, press 4. To dial by name, press 5. For all other departments, press 6. For the security desk, press 7. For the operator, press 8.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HughesNet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 0
Here is how our research team describes the way the HughesNet phone system greets you:  If this call is urgent, please remain on the line, and a support agent will be with you shortly.

What are the hours and when should I call?

HughesNet operates the call center for this 888-667-5537 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 8,630 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HughesNet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HughesNet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HughesNet is Friday. The most busy day to call HughesNet is Wednesday.  Again, this is based on a sample of 8,630 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday. 

The best time to call

In summation, the best day to call HughesNet is Friday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HughesNet staffs the call center well on Friday.

Why call this HughesNet number?

Below is a sample of recent calls to HughesNet, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connection issues: My Internet is freezing up and very slow every month, I have the same problem.
Taken from a call on Thursday, May 16, 2024 1:06 AM

Calling this HughesNet Customer Number

2024-05-16T00:00:00.000Z

Hughesnet is a provider of high-speed satellite Internet service. With more than 1.3 million customers, it isn't surprising that Hughesnet customer service gets a lot of calls each and every day.

Why do People Call Hughesnet Customer Support?

People call Hughesnet customer support for a range of reasons, including:

  • Questions about Hughesnet services
  • Starting, modifying or canceling service
  • Technical support
  • Billing questions
  • Scheduling service calls from a technician

Best Practices for Calling Hughesnet Customer Service

There are several things that you can do to ensure that your call to Hughesnet is handled quickly and professionally:

  • Before calling Hughesnet customer service, make sure that you have all relevant documentation handy. This may include order confirmations, invoices, billing statements, credit card statements, product serial numbers and any correspondence between you and Hughesnet regarding your case or situation.
  • Hughesnet has partnered with Sutherland to provide technical support for connected devices. This service requires a separate subscription, so it is important that you understand the distinction between device technical support and Hughesnet customer service.
  • Hughesnet has different numbers for sales and customer support. Make sure you are calling the correct number.
  • Have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling Hughesnet Customer Service?

It appears as though consumers are generally satisfied with the level of customer service provided by Hughesnet. There are no consistent patterns of dissatisfaction to be found in reports online or in the media.

What Kind of Issues can Hughesnet Customer Service Representative Resolve?

Hughesnet customer service representatives can resolve many issues, including issues with beginning, changing, or ending service, scheduling technician service calls, providing assistance with returning equipment, troubleshooting, technical support and researching billing inquiries.

What Can't Be Resolved With a Call to Hughesnet Customer Service?

Hughesnet customer service representatives can provide basic troubleshooting services and resolve some technical issues remotely. In some cases, however, they may have to schedule a technician visit to deal with more serious issues.

In situations where third-party equipment does not appear to be compatible with Hughesnet services and equipment, a customer support agent may be able to suggest a work-around, but, in the end, may not be able to resolve the problem completely. In such cases, you may have to replace your equipment with something that is compatible with Hughesnet.

What Should You Do If You Have an Unsuccessful Call with Hughesnet?

If you get off the phone with Hughesnet customer service and feel as though your questions were not answered or issues resolved, don't fret. You may still have options.

  • First, review the notes that you took while speaking to Hughesnet customer service. You may be able to identify an area of miscommunication.
  • Next, call Hughesnet back. Keep in mind that some customer service representatives have more training and experience than others. There is a good chance that the next person you speak to will be in a better position to provide you with assistance.
  • When you place your second call, explain politely that you've called before and describe both your issue and how the first representative was unable to help. Doing this lets the second representative target your area of dissatisfaction and encourages him or her to figure out a different strategy.
  • If a second call doesn't work, try getting in touch with Hughesnet in a different way. You may be able to submit a request online or contact social media specialists through one of the company's social platform accounts.
  • Hughesnet does have an online user community that is frequented by experienced users. Consider posting your issue or question there.
  • If you signed up for Hughesnet through a third-party dealer, you might consider talking to the dealer to see if management can advocate for you.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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