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Subaru Roadside Assistance

Phone Number & Getting a Rep

Subaru Roadside Assistance number

800-261-2155
Toll-free·Calls Roadside Assistance· See main phone number & contact info
Q:

How do I talk to a human at this Subaru number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Subaru Roadside Assistance?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

All Subaru customer service contact information

This is the #2 most popular Subaru phone number out of 3. Click above to go back to the main customer service number and other contact information, including Subaru email addresses, twitter handles, and live chat options.

More Subaru Customer Phone Numbers

Customer Service

800-782-2783
Main phone number · Toll-free · Mon-Thu 8am-8pm, Fri 10:30am-5pm, Sat 9am-3:30pm EST · Press 4 · If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.

Corporate Offices

856-488-8500
Mon-Fri 8am-5pm EST · Corporate Headquarters · If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Subaru phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human

What are the hours and when should I call?

Subaru operates the call center for this 800-261-2155 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 671 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Subaru phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Subaru staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Subaru is Monday. The most busy day to call Subaru is Friday.  Again, this is based on a sample of 671 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday. 

The best time to call

In summation, the best day to call Subaru is Monday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Subaru staffs the call center well on Monday.

Calling this Subaru Customer Number

2023-10-25T00:00:00.000Z

Subaru is a major automobile manufacturer. As one of the most popular automobile brands in the United States, it isn't surprising that Subaru receives a lot of requests for customer service each and every day.

Why Do People Call Subaru Customer Support?

People call Subaru customer support for a range of reasons, including:

  • Information about Subaru vehicles
  • Referrals to Subaru dealerships
  • Information about warranties and repairs
  • Information about vehicle benefits and features
  • Filing complaints about Subaru dealerships

Best Practices for Calling Subaru Customer Service

Before calling Subaru customer service, take the following steps to help ensure that your call is handled in a professional manner:

  • Make sure you are calling Subaru during it's hours of operation. Phone based customer service is available Monday through Thursday between 7:30 a.m. - 8:00 p.m. Eastern, Friday between 10:30 a.m. - 5:00 p.m. Eastern, Saturday between 9:00 a.m. - 3:30 p.m. Eastern. Customer support is closed on Sunday.
  • Have relevant documentation in front of you before calling. This may include your vehicle identification number (VIN), purchase contract, lease contract, dealership information, salesperson information, information from your insurance company, as well as any billing or financing statements. You may need to refer to these items during the call, and you can make things easier on yourself and the agent by having them in front of you for easy access.
  • If you are calling about a vehicle problem, be near your vehicle so that you and the agent can troubleshoot together.
  • Have some way of taking notes during your call. Call notes can be very helpful if you have to escalate your case.

How do Consumers Feel About Calling Subaru Customer Service?

Consumers appear to be generally satisfied with the service received from Subaru. We make this statement based on a search of online and off-line sources and there does not appear to be a pattern of complaint among Subaru drivers. All of this suggests that Subaru is doing a competent job of meeting customer needs.

What Kind of Issues can Subaru Customer Service Representative Resolve?

Subaru customer service representatives can resolve a range of issues, including referring you to dealerships, taking complaints about dealerships, helping you to understand your vehicle's features, and addressing warranty claims.

What Can't Be Resolved With a Call to Subaru Customer Service?

A Subaru customer service representative may have limited ability to deal with some mechanical issues: he or she may be able to provide basic troubleshooting but obviously cannot provide repair over the phone. In such cases, the agent will likely refer you to your dealership or an approved mechanic. Customer service representatives cannot moderate disputes between customers and dealers nor do these agents set vehicle pricing or financing terms.

What Should You Do If You Have an Unsuccessful Call with Subaru?

If you get off the phone with Subaru customer service and feel as though the agent did not understand your question or concern, or that he or she did not respond appropriately, don't give up. You still have options for achieving a satisfactory resolution.

  • First, review the notes that you took during your call. If you did not take notes, take some time to jot down what you remember. You may be able to identify miscommunications or misunderstandings that played a role in derailing the conversation and preventing a resolution from being achieved.
  • Next, call Subaru back. Explain politely that your first call did not work out the way you wanted it to. Describe what you think went wrong and then explain the kind of resolution you would like. Doing this allows the agent to better understand your concerns and gives you in the agent the opportunity to work toward a common goal.
  • If a second call does not work, try getting in touch another way. Subaru offers the option of getting support via email. Fill out the online form and be as thorough and descriptive as possible. Another option is to send a letter via postal mail. While this is a slow way of resolving your issue, physical letters are often given significant attention by companies. Make sure that you send it using certified mail or another trackable method.
  • In some cases, it may be best to contact your dealership directly. The dealership may be in a better position to address your issue or, the manager there may be willing to intervene with Subaru on your behalf. In some cases, a dealership may also resolve a problem on its own as a goodwill gesture.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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