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Introduction

Do you see a credit or debit card charge you don't recognize? If you think there's an error or the charge is fraudulent, there is a way to dispute the charge through Chase. You can ask Chase about the transaction, and the dispute team will review it. You'll be able to reclaim the money if you were incorrectly charged or it was fraudulent. Read this article for the step-by-step guide on disputing a transaction charge on your Chase account.

Log In to Your Chase Account

Sign in to your account first and look for the charge you're concerned about. Make sure to review it thoroughly. If you're certain you haven't made the purchase, go to the next step.

Call or Email the Merchant

Banks can take weeks to process and resolve a credit card dispute, as they need to review it thoroughly. You may also need to send screenshots of your bills to the bank. To avoid this and make the process quicker, Chase recommends you contact the merchant first. Just keep track of the transaction before calling the merchant so they can review it. If they can't resolve it, then it's time for Chase to look into it.

Click Dispute Transaction

When the merchant cannot resolve the issue, sign back into your account and open the transaction. Then, tap "Dispute Transaction" to start the process. Follow the on-screen instructions on how to file a dispute, and wait for Chase's response to review and get back to you.

Conclusion

It can take up to 90 days for disputes to be resolved, which is why it's advisable to contact the merchant first. But don't worry, Chase can investigate and give you update regarding your dispute. Also, Chase customers are not required to pay for transactions and interests or fees associated with the dispute while it's being investigated. Still having problems? Contact Chase's Customer Support today.