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Scribd Customer FAQ

Top Answers & How-to Guides

How do I Contact Scribd Customer Service?

The question we are asked most often is about how to talk to Scribd customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I forget to return a book on Scribd?

If you happen to forget to return a book on Scribd, don't fret. Scribd operates on a subscription basis, allowing users to read and...
Ask any question you have about Scribd customer service, get an answer now.
Contact Scribd customer service

Recent Scribd Customer Questions

i am being charged for an account i do not have

If you are being charged for an account you do not have, it's important to check if the charge could be associated with any previous accounts or subscriptions. You can find information on how to resolve billing issues and clarify your account status by following the link to the most up-to-date contact information right here on this page.
Asked Mar 4, 2025 2:22 PM

I want to cancel my $11.99/month subscription, but unable to access the correct account

To cancel your subscription, you need to access the account associated with it. If you're having trouble accessing that account, try recovering your password or checking your email for any subscription confirmations. The most up-to-date contact information for further assistance can be found right here on this page.
Asked Feb 13, 2025 5:18 PM

i login my scribd account with apple id and it seems to ask me to verify my identity with a code that’s been send to an email that i don’t know of

If you are logging in with your Apple ID, Scribd may require you to verify your identity via an email associated with that Apple ID. This can sometimes be an email you might not recall. You can check your Apple ID settings on your device to see what email is linked. If you no longer have access to that email, we recommend following the account recovery options available during the login process.
Asked Jan 31, 2025 4:23 AM

I haven’t subscribed to Scribd in months but I’m still getting charged monthly! How do I cancel?!

To cancel your Scribd subscription, simply go to your account settings on the Scribd website or app. Look for the subscription section and follow the prompts to cancel your subscription. Make sure to confirm the cancellation to avoid any further charges. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 20, 2025 9:53 PM

I have been paying for Scribd but don’t remember ordering it. How do I cancel?

To cancel your Scribd subscription, log into your account and go to the Account Settings. From there, find the subscription section and select the option to cancel your subscription. Follow the prompts to complete the cancellation process. If you encounter any issues, please check the link on this page for the most up-to-date contact information for assistance.
Asked Jan 17, 2025 1:46 PM

Help me with my Scribd customer service issue

Usage

How does Scribd work?

Scribd is a digital library platform that works by providing unlimited access to a vast collection of books, audiobooks, magazines, Once you have an account, you can explore the extensive library by searching for specific titles or browsing through recommended content. Scribd offers personalized recommendations based on your interests and reading history. You can read books and documents directly in your web browser or through the Scribd mobile app, available for iOS and Android. Scribd also allows users to save and bookmark their favorite titles for offline reading and provides tools for highlighting, annotating, and sharing passages. With the subscription, you can access Scribd's collection anytime and anywhere, making it a convenient and cost-effective way to indulge in reading and learning....
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What devices and platforms are compatible with Scribd?

Scribd is compatible with a wide range of devices and platforms, providing access to its vast library of digital content. Users can...
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Membership

What is Scribd's membership plan?

Scribd offers a comprehensive membership plan that grants users unlimited access to a vast collection of digital content. With a subscription,...
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How much does Scribd cost?

Scribd offers different subscription plans to cater to diverse user needs. The cost of a Scribd membership depends on the type of subscription...
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Can I cancel my Scribd membership at any time?

Yes, you can cancel your Scribd membership at any time. Scribd provides a hassle-free cancellation process for its members. To cancel...
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Downloads

Can I download books on Scribd?

No, you cannot download books on Scribd. Scribd is primarily a streaming service that allows you to read books, audiobooks, and other...
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Can I read Scribd books offline?

Yes, Scribd offers an offline reading feature. With a subscription, you can download and access Scribd books, documents, and audiobooks...
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Limits

Are there any limits on the number of books I can read on Scribd?

No, there are no limits on the number of books you can read on Scribd. As a subscriber, you have unlimited access to the entire library...
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Sharing

Can I share my Scribd library with others?

Yes, you can share your Scribd library with others. Scribd allows you to share your favorite books, documents, and audiobooks with...
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Trial

Is there a free trial available for Scribd?

Yes, Scribd offers a free trial to new users. By signing up, you can access the full Scribd library, including books, audiobooks, magazines,...
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Returns

What happens if I forget to return a book on Scribd?

If you happen to forget to return a book on Scribd, don't fret. Scribd operates on a subscription basis, allowing users to read and...
Read more
We look to the Scribd issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Scribd issues reported to GetHuman
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