A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Sunday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 164 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Intel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Intel phone number to document the phone system.
Here is how our research team describes the way the Intel phone system greets you: Existing ticket, press 1. Resource and documentation center, press 1. Access and entitlement & log-in issues, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Intel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Intel. This call may be recorded for quality purposes.
If you do not wish your call to be recorded, please press the hash key now.
If you have an existing ticket, please press one.
This menu may have changed, so please listen carefully."
Excerpt from a call with Intel
Monday, May 27, 2024 10:26 AM
The first phone menu
"Thank you for contacting Intel. This call may be recorded for quality purposes.
If you do not wish your call to be recorded, please press the hash key now.
If you have an existing ticket, please press one."
Excerpt from a call with Intel
Monday, January 13, 2025 3:46 PM
What are the hours and when should I call?
Intel operates the call center for this 800-538-3373 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 256 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Intel at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Intel is Tuesday.The most busy day to call is Sunday, which averages 135% more phone calls by comparison.Again, this is based on a sample of 256 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Intel is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Intel number, but it is also the day with the shortest hold times.
I work in IT at a warehouse and support several Intel products, so when I started to notice an issue with some of them, I went online to find a customer service number. That is how I stumbled onto this number, and to be completely honest, it worked wonderfully. In fact, I have sat on hold with a lot of technical companies, and I am very impressed by how quickly I was able to get through the directories and to a live person. Overall, it only took me a minute or so to talk to a person.
The only downside to calling Intel with this number is that the options aren't very clear. Neither option was really the best for my situation, but I just chose one blindly and was able to get to a customer representative who helped me with my technical issue. So, I guess it works well enough, but some people might be calling about warranty support or Intel products, in which case there really isn't a good option.
At any rate, I called Intel around 4 p.m. on a Thursday night. When I called, I was greeted with a message that said, "Thank you for collecting Intel. This call might be recorded for quality purposes. If you do not wish your call to be recorded, please press the # button." Then, after a brief pause, it stated, "If you have an existing ticket, please press 1." I didn't have a ticket because this was a new problem, so I waited through a 10- to 15-second pause.
Then, it told me that the menu changed so I should pay attention. I got the vague options, which once again didn't really fit my issue. It said, "For resource and documentation center, press 1. For access and entitlement for business applications or for log-in issues, press 2. To repeat the menu, press 9."
I chose 1 because it was the best of the options. Within seconds, the phone made a ringing noise, and before the ring even finished, a customer service agent named Valerie answered. She spoke easily and was easy to understand. Overall, while the phone directory wasn't really helpful, the customer service agent was, and that was really the only reason I was calling. I wouldn't hesitate to call Intel again if I needed any help because it only took me about a minute to reach someone.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Intel
If you have time to do a bit of reading before you call Intel, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Intel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Intel, and their purpose. Are any of these similar to the reason you are trying to call?
CPU replacement request: "I have an existing service request regarding replacing a CPU that went bad."
- From a call lasting 22m 4s , Jan 13, 2025 3:46 PM
Information about why customers call Intel is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Intel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Intel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Intel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intel agent. This phone number is Intel's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-3373 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Intel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Intel has 1 phone number. It's not always clear what is the best way to talk to Intel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Intel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
