A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Tuesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-8pm EST · Press 6 then 1. For Individual Life Insurance. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for John Hancock below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this John Hancock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 then 1
Below are some clips we've found from John Hancock's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling John Hancock Retirement Plan Services.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
They may ask you to enter information with the dial pad
"Thank you for calling John Hancock.
To reach your client account representative using their extension, please enter it now."
Excerpt from a call with John Hancock
Wednesday, February 26, 2025 5:42 PM
The first phone menu
"Thank you for calling John Hancock Retirement Plan Services.
You do not have a touch tone phone, please hold and your call will be transferred.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two.
For the national conversion center, press five.
To reach the adviser team for licensing and compensation, press nine."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
What are the hours and when should I call?
John Hancock operates the call center for this 800-333-0963 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with John Hancock at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Hancock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Hancock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call John Hancock is Tuesday.The most busy day to call is Friday, which averages 88% more phone calls by comparison.Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call John Hancock is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this John Hancock number, but it is also the day with the shortest hold times.
Why Customers Call John Hancock
If you have time to do a bit of reading before you call John Hancock, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any John Hancock customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to John Hancock, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer of accounts: "I wanted to roll over my IRA accounts into the John Hancock."
- From a call lasting 16m 8s , Feb 26, 2025 5:42 PM
Delayed payment inquiry: "I'm calling because I was supposed to get a payment from my mother's death and they told me they were gonna put it in my account."
- From a call lasting 6m 39s , Sep 19, 2024 12:42 PM
Follow-up on withdrawal request: "I wanted to just see if you guys have received the documentation."
- From a call lasting 9m 45s , Sep 11, 2024 11:30 PM
Information about why customers call John Hancock is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- John Hancock customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is John Hancock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Hancock agent. This phone number is John Hancock's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0963 include Get financial advice and other customer service issues. Rather than trying to call John Hancock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, John Hancock has 6 phone numbers. It's not always clear what is the best way to talk to John Hancock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for John Hancock. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like John Hancock. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.