Optus - Faults Phone Number

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131 344
Customer service
Current Wait: 37 دقيقة (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
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Reasons customers like you called recently

Can call out but can't receive calls
Glen waverley area in Melbourne. Land line not working since Friday evening. Street add...
I PURCHSED A HOTPOIN OVEN MODEL SA* *** H BL ON **TH SEPTEMBER *****THE USER INSTRUCT...
I have just connected to the NBN with Optus. Internet is working and I can make calls o...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
Hi I do not kn ow what has or is happening. I have been without my mobile phone in t...
I have reported fault on phone line ** **** **** -- reference nbr: ******** -- on Satur...
The phone line (**********) has not been available since Wednesday ******. This is abou...
We are a business in welshpool who recently swapped from telstra to optus with the pro...
I purchased a phone from Harvey Norman in Bundaberg over a month ago however my contrac...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

رقم الهاتف للاتصال131 344
إعادة الاتصال متاحلا
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصال24 ساعة ، 7 أيام
أفضل وقت للاتصال9:45am
انتقل متاهة الهاتف إلى إنساناستمر في الضغط على 0
متوسط الانتظار
الانتظار الحالي37
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةهاتف
جودة الاتصال74%
جودة المساعدة65%
تصويت العملاء2,907
تم آخر تحديث للمعلوماتMon Apr 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Optus - Faults ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Optus - Faults مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Optus - Faults لأن 18,606 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 131 344 Technical Support, Service, Account access ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Optus - Faults الذي تتصل به موظفين من Singapore وهو مفتوح 24 hours, 7 days وفقًا للعملاء. في المجموع ، يمتلك Optus - Faults 1 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Optus - Faults ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Optus - Faults - by phone or otherwise

على الرغم من أن 131 344 هو أفضل رقم مجاني لـ Optus - Faults ، إلا أنه الطريقة الوحيدة للتواصل معه. أفضل طريقة أخرى للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Optus - Faults الآخرين ، هي من خلال إخبار GetHuman عن مشكلتك أعلاه والسماح لنا بالعثور على شخص لمساعدتك. إلى جانب محاولة الاتصال ، من الأفضل أن تبدأ بإخبارنا بالمشكلة أعلاه. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال Optus - Faults ، فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Amazon Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Experian Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Amazon or Experian. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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