Does Scandinavian Airlines (SAS) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scandinavian Airlines (SAS) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scandinavian Airlines (SAS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Scandinavian Airlines (SAS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Scandinavian Airlines.
If you choose to make a reservation by phone, you'll be charged the forty USD service fee per passenger.
To avoid this fee, please book online at fly f a s dot com slash u s.
For information on how SAS handles your personal data, please visit our website.
You will now be presented with three options.
To make a new booking, change an existing booking, or get travel information,
If you are a travel agent, please press two to be connected to our travel agent support desk.
To get information about bonus or to use your Euro bonus points, please press three."
Excerpt from a call with Scandinavian Airlines (SAS)
Sunday, February 4, 2024 5:17 PM
They may ask you to enter information with the dial pad
"Thank you for calling Scandinavian Airlines.
If you choose to make a reservation, reservation by phone, you'll be charged a forty dollar service fee per passenger.
To avoid this fee, please book online at fly s a s dot com.
Are you calling as a private customer, please press one.
If you are calling as a travel agent, the regular customer service phone line is closed at the moment.
If you are a EuroBonus Gold or Diamond member, please enter your nine digit Euro number and you will be connected to an agent."
Excerpt from a call with Scandinavian Airlines (SAS)
Saturday, December 28, 2024 12:10 PM
The first phone menu
"Thank you for calling Scandinavian Airlines.
If you choose to make a reservation by phone, you'll be charged the forty dollar USD service fee per passenger.
To avoid this fee, please book online at fly s a s dot com slash u s.
You will now be presented with three options.
To make a new booking, change an existing booking, or get travel information, please press one.
If you are a travel agent, please press two to be connected to our travel agent support desk."
Excerpt from a call with Scandinavian Airlines (SAS)
Monday, September 30, 2024 1:06 PM
What are the hours and when should I call?
Scandinavian Airlines (SAS) operates the call center for this 800-221-2350 phone number Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 336 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Scandinavian Airlines (SAS) at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scandinavian Airlines (SAS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scandinavian Airlines (SAS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scandinavian Airlines (SAS) is Saturday.The most busy day to call is Monday, which averages 152% more phone calls by comparison.Again, this is based on a sample of 336 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any Scandinavian Airlines (SAS) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Scandinavian Airlines (SAS), and their purpose. Are any of these similar to the reason you are trying to call?
Seat arrangement inquiry: "Are those next to each other?"
- From a call lasting 4m 48s , Apr 18, 2025 6:35 PM
Information about why customers call Scandinavian Airlines (SAS) is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Scandinavian Airlines (SAS), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Scandinavian Airlines (SAS) Customer Help Desk / Web Support
As a last, sometimes only, resort- Scandinavian Airlines (SAS) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scandinavian Airlines (SAS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scandinavian Airlines (SAS) agent. This phone number is Scandinavian Airlines (SAS)'s best phone number because 9,000 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-2350 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Scandinavian Airlines (SAS) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Scandinavian Airlines (SAS) has 1 phone number. It's not always clear what is the best way to talk to Scandinavian Airlines (SAS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scandinavian Airlines (SAS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scandinavian Airlines (SAS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.