AT&T U-Verse Phone Number

Calling AT&T U-Verse customer service faster by GetHuman

800-288-2020
Customer service
800-756-0134
زبائن الجدد
Current Wait: 17 دقيقة (13m avg)
Hours: Mon-Fri 8am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: أجب عن السؤال المتعلق بالحالة التي تتصل منها ، ثم قل 2 ، ثم قل "ليس لدي واحد" ، ثم "لا شيء منها" ، ثم "U-Verse" ثم أكثر من واحد "، ثم" لا "، ثم" الصفحة الرئيسية ". العملاء الحاليون اتصل من الهاتف الموجود على الحساب. اضغط 2 ، 1 ، ثم قل" ممثل "
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Reasons customers like you called recently

I can’t connect my Wi-Fi
I need to send my att uverse modem back. I received it because the other quit and was s...
We have lost both phone line to home and internet service. This request for help shoul...
*-*-***att*I do not have or want ATT cable and*or telephone services at my home at...
Power went out. When it came on main cable box not working right. Tried another box and...
The cable coming from the street to the back of the house is on the ground. Need it rei...
My email is not working. There is an issue with changing my password. I requested a pas...
No service on new phone.
I don’t have internet. Router red button is on. Already reset it Been out since last night
My cable box in the bedroom is broken I need a repair man to come out and need to repla...
I cannot download videos. I have never been able to download videos until this afterno...
I am going to cancel my service .I recently lost my job due to covid. Unless my bill is...
Att uverse internet and phone lines are out. Tried resetting modem, but it did not work...
PS* will not connect to WiFi even when typing in the correct password but my cell phone...
tv is not connecting*will not connect***** w Waterford sq. so*greenfield we*******shoot...
See more recent reasons for calling

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How to call AT&T U-Verse

Our Editor's Notes on AT&T U-Verse's Phone-Based Customer Care

AT&T U-Verse is a streaming television service offered by AT&T. While the U-Verse brand used to include landline and Internet broadband service, AT&T has restructured and the U-Verse name now only refers to the TV product.

AT&T is the largest telecommunications provider in the world, which means that it gets a huge number of customer service calls each day. Below are some tips for getting the most out of this service.

Why do People Call AT&T U-Verse Customer Support?

People call U-Verse customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Billing questions and issues
  • Scheduling technician visits for installation or repairs
  • Arranging for the return or repair of equipment
  • Questions about using the TV service

When is AT&T Customer Service Available by Phone?

U-Verse technical support is available by phone 24 hours per day, seven days per week.

Billing and account issues can be discussed with a U-Verse customer service representative Mondays through Fridays from 8 am to 7 pm local time, and on Saturdays from 8 am to 5 pm local time.

New service can be arranged by phone Mondays through Fridays from 8 am through 10 pm, and on Saturdays and Sundays, 8 am through 5 pm Eastern Time. Disability resources are available via TTY or voice-based support Mondays through Fridays, 10 am through 10 pm Eastern time and Saturdays, 11 am through 7:45 pm Eastern time. Please note that there are different toll-free numbers for technical support, new service requests, disability voice service, TTY, and billing and account questions.

Tips for Calling AT&T Customer Service

When calling, be sure to have your account number handy so that your representative has no issue pulling up your information. Also, if you are calling about technical issues, try to make sure that you are in front of your TV, with your remote control handy, so that your representative can walk you through necessary diagnostic tests.

How do Consumers Feel About Calling AT&T U-Verse Customer Service?

Many customers have mixed feelings about their AT&T U-Verse customer service calls. Some report long wait times and others note that U-Verse representatives are not always able to help resolve issues.

Another concern is internal communication between different representatives as well as communication between the company and its phone staff. Consumers report situations in which a representative offers a solution that is never implemented, as well as conflicting information from representatives.

What Kinds of Issues Can AT&T U-Verse Call Centers Help With?

AT&T U-Verse call center representatives can help with most customer issues, including product and service sales, arranging repair and installation appointments, answering questions about service and adding or subtracting new services, such as an optional movie or sports channel.

Phone-based customer service can often run remote diagnostics on equipment, but can't repair malfunctions. The best that a representative can do is provide information on shipping or bringing equipment to a repair center.

What Can I do if my Call to AT&T U-Verse Customer Service is Unsuccessful?

Sometimes, and despite your best efforts to communicate calmly and effectively, calls to customer service representatives fail to resolve your issues. While this can be incredibly frustrating, it's also important to not give up.

Here are some ideas for what you might do if an AT&T U-Verse customer service representative fails to address your concerns:

Take a few minutes to write down or type out what happened on the call. Note the time and date of the call and if you got the representative's name, include that in your report. This information can be useful when you contact AT&T U-Verse again.

While you are writing, spell out what your concern is and how you would like to see it resolved. Having this information in front of you can help keep you on track in your discussions with AT&T U-Verse.

Call back: The quality of phone-based customer service can vary depending on the person you speak to. Training, experience and personality all affect the quality of a customer service interaction. By calling back, you'll likely reach a different customer service rep who may be able to help.

Use live chat: If you prefer text-based communication, contact AT&T U-Verse customer care via the live chat service on its website. The advantage to this approach is that you'll have a written transcript of your conversation and proof of the representative's promises. This can be useful if you have to escalate matters later on.

Post your concern in AT&T U-Verse forums: Like many companies, AT&T hosts a customer forum on its website. This is another way to connect with customer service.

Reach out over social media: AT&T U-Verse has social media profiles on several platforms. This is a third way to engage in a text-based exchange that might resolve your issue.

Visit an AT&T retail store: In some cases, a face-to-face conversation with a store associate may be the best way to resolve an issue.

Customer Number 800-288-2020 - by the Numbers

رقم الهاتف للاتصال800-288-2020
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا حتى 7 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:15 صباحا
انتقل متاهة الهاتف إلى إنسانأجب عن السؤال المتعلق بالحالة التي تتصل منها ، ثم قل 2 ، ثم قل "ليس لدي واحد" ، ثم "لا شيء منها" ، ثم "U-Verse" ثم أكثر من واحد "، ثم" لا "، ثم" الصفحة الرئيسية ". العملاء الحاليون اتصل من الهاتف الموجود على الحساب. اضغط 2 ، 1 ، ثم قل" ممثل "
متوسط الانتظار
الانتظار الحالي17
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الدردشة ، البريد الإلكتروني ، الفيسبوك ، الويب
جودة الاتصال66%
جودة المساعدة81%
تصويت العملاء7,093
تم آخر تحديث للمعلوماتMon Apr 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T U-Verse's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى AT&T U-Verse ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل AT&T U-Verse مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ AT&T U-Verse لأن 83,304 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-288-2020 Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال AT&T U-Verse الذي تتصل به موظفين من California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas وهو مفتوح Mon-Fri 8am-7pm EST وفقًا للعملاء. في المجموع ، يمتلك AT&T U-Verse 8 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى AT&T U-Verse ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting AT&T U-Verse - by phone or otherwise

على الرغم من أن 800-288-2020 هو أفضل رقم مجاني لـ AT&T U-Verse ، إلا أن هناك 13 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء AT&T U-Verse الآخرين ، هي من خلال الاتصال برقم هاتف 800-756-0134 لقسمهم زبائن الجدد. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 800-756-0134 مقابل زبائن الجدد. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال AT&T U-Verse فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for AT&T U-Verse.

What is GetHuman's Relationship to AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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