AliExpress الأسئلة الشائعة للعملاء

If you cannot access your account, ensure you are using the correct login credentials. If you've forgotten your password, follow the link to reset it. For tracking purchases, you can check your order history once logged in. In case you need a refund, follow the refund policy on the site and initiate a request within the specified time frame. If you need to contact AliExpress for assistance, there is a link to the most up-to-date contact information right here on this page.

Once an order is placed on AliExpress, you generally cannot change the delivery address directly. If you need to change it, you should try to contact the seller as soon as possible and see if they can accommodate your request. If the order has already been shipped, the address cannot be changed.

تأخير وصول الطلب قد يكون بسبب عدة عوامل، مثل تأخيرات الشحن، أو المشاكل الجمركية، أو الظروف الجوية. نوصي بمراجعة معلومات الشحن المقدمة من البائع ورصد حالة الطلب لمعرفة مستجدات الشحنة.

If you're having trouble registering as a first-time customer, ensure you've completed all required fields in the registration form. Check that your email address is valid and hasn't been used before. If you receive an error message, try using a different browser or clearing your cache and cookies. Alternatively, you can try registering with your mobile number. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

Delivery times can vary depending on the seller's location, your location, and the shipping method chosen. Typically, estimated delivery times are provided during the checkout process or in the order details. You can track your order's progress in your AliExpress account under the "My Orders" section to get the most accurate update about your shipment.