Toll-free · Mon-Fri 7am-7pm EST · Keep repeating "Representative" until you are transferred. · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Mon-Fri 8am-8pm EST · For NYC Metro area · Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
24 hours, 7 days · Calling this National Grid number should go right to a real human being · If you know your party's extension, you may press it at any time. Dial by name directory, press 1. Customer service, press 2. Operator, press 0.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this National Grid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I'm not a customer", then "Customer Service", then 0 until transferred
Here is how our research team describes the way the National Grid phone system greets you: Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.
Below are some clips we've found from National Grid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Grid. For English, press one.
If you are calling to report a gas odor or damaged gas line, press one."
Excerpt from a call with National Grid
Friday, January 5, 2024 3:26 PM
The first phone menu
"Thank you for calling National Grid. For English, press one.
To report a power outage, downed wire, street light, or for any other emergency power problem, press two."
Excerpt from a call with National Grid
Thursday, May 2, 2024 12:08 PM
What are the hours and when should I call?
National Grid operates the call center for this 800-322-3223 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 123 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Grid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Grid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Grid is Wednesday.The most busy day to call is Monday, which averages 146% more phone calls by comparison.Again, this is based on a sample of 123 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call National Grid
In summation, the best day to call National Grid is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Grid staffs the call center well on Wednesday.
Why Customers Call National Grid
If you have time to do a bit of reading before you call National Grid, we recommend you read over some of our problem-specific articles.
If you change your location to a place where National Grid still offers its services, you will have to change the address on your National Grid account. You can do so by filling the address change form online, by visiting a National Grid customer service center or by calling them.
As a customer you can switch the National Grid bill in your name by contacting customer support representatives. The agents will ask you questions and you should have your details with you for quick service.
Click the link above to get answers to just about any National Grid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to National Grid, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with missing bill: "I have not received a bill since November and it has not appeared on my online account."
- From a call lasting 19m 39s , May 2, 2024 12:08 PM
Seeking solar department connection: "Could you connect me to the solar department, please?"
- From a call lasting 19m 33s , May 1, 2024 9:56 PM
Providing account info: "I just gave you the account number."
- From a call lasting 15m 37s , Apr 25, 2024 2:42 PM
Gas service not added: "For gas, it's still not added."
- From a call lasting 6m 34s , Apr 11, 2024 6:04 PM
Rescheduling service appointment: "I'm calling to make another appointment to transfer my service to a new address."
- From a call lasting 16m 47s , Feb 26, 2024 1:17 PM
Moving request and billing inquiry: "I would like to well, I have two questions for you. One, I just had power turned on at [address] about four months ago, and I still haven't received bill yet from you."
- From a call lasting 16m 31s , Feb 16, 2024 4:55 PM
Bill payment issue: "I've been trying to make payment, but it doesn't look like you can find my account number."
- From a call lasting 23m 40s , Feb 14, 2024 1:24 PM
Inquiring about past due balance: "I think it's about a past due balance most likely."
- From a call lasting 10m 56s , Jan 30, 2024 11:11 PM
More National Grid Customer Service Contacts
There are of course other ways to contact National Grid customer service besides the phone. Below we list the best ones, by medium.
National Grid Customer Service on X (formerly Twitter)
National Grid, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- National Grid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's best phone number because 52,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3223 include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service and other customer service issues. The National Grid call center that you call into has employees from Massachusetts, New York and is open Mon-Fri 7am-7pm ET according to customers. In total, National Grid has 6 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Grid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.